Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life. Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability. Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives). Jenn has traveled to over 30 countries to speak on this equation and most importantly, share the practical ways of HOW this equation works.
Shereen Eltobgy MBA, lead coachsultant & happiness orchestrator, is an expert in culture development and the science of happiness. She is passionately committed to creating leaders, happy teams and engaging work cultures that are values-based, purpose-driven, and sustainably high performing. As lead consultant, executive coach and speaker at DH she has developed and rolled out programs to over 200,000 people in the USA, Europe & Middle East – delivering impact to them, their clients and their families/communities. Her desire is to reach 1 million people by 2025 delivering impact and change more than she ever thought possible.
Kelly Alderete is the Director of Sales & Business Development at The Driver Provider in Phoenix, AZ. She is a 14 year veteran of the of transportation industry and for thirteen of those years, co-owned and managed Alderete Transportation Group (formerly Xtreme Limousine) in Tucson. Having developed a sterling reputation in the Tucson market, Ms. Alderete divested her local interests and relocated to Phoenix. Her ownership mentality has taken root at The Driver Provider where she represents the company in regional chambers of commerce, professional associations, and national trade shows. Ms. Alderete has served selflessly as a Board Member of the Arizona Limousine Association and has lobbied on behalf of transportation industry issues. In addition, she also regularly provides expert commentary for trade magazines.
Matt Assolin is Vice President of Nikko’s Worldwide Chauffeured Services in Houston and Austin, Texas, which his father, Nick Assolin, founded in 1982. He has been with the company officially since he was 16 years old and is well-versed in every role of the company. In Mr. Assolin’s years of experience, Nikko’s has grown ten-fold, a testament to his dedication to the industry. Mr. Assolin is currently the Chair for the Government Relations committee for the Texas Business Travel Association responsible for the Political Action Committee, an active member of the Global Business Travel Association, and serves on several other committees in the travel and transportation industries.
Michael Barreto is a 20 year veteran operator in the ground transportation industry. Mike has several years of customer service experience as a manager of a five diamond hotel as well as several restaurants and night clubs. He also has many years’ experience in the private security sector working for many record and film studios providing private security and client services. Mike’s years of owning small operations and working at a larger global network business has brought him to his current role as COO and partner @ Eagle Chauffeured Services. Mike has sat on many association boards and committees including the GPHA, PRLA, PHILLYBTA, and the PHL Ground Transportation Committee.
Thomas Buck is the owner and President of Beau Wine Tours & Chauffeur Services. Thomas began his career in luxury ground transportation 22 years ago, driving limousines as a chauffeur and tour guide in Napa Valley and Sonoma’s wine country. He later partnered with a growing company and emphasized a high-touch white glove service with precise chauffeur etiquette, which awarded his company several local hotel accounts early on. His passion for the wine industry led Thomas to become a Certified Wine Educator, and ultimately a Vintner, launching his own wine label. Since 2001, Thomas has been the President of Beau Wine Tours, a premiere provider of luxury tours and ground transportation services in northern California. Together with his wife Georgia, they run a fleet of 65 vehicles ranging from sedans to coaches.
Gary Buffo owns and operates Pure Luxury Transportation with four offices in Northern California. Founded in 1991 with one stretch limousine, Gary, along with his wife Jennifer, has since built Pure Luxury into one of the largest passenger transportation companies in California and the 15th largest transportation company in the U.S. as of 2016. Today, Pure Luxury has a staff of over 240 employees, a diverse fleet that includes over 180 vehicles, and an extensive departmental structure to assure seamless operations. Gary entered the motor coach business in 2013 and now Pure Luxury operates over 20 Prevost Motor Coaches with several expansion goals for 2017. Gary actively supports the industry through sponsorships and charitable efforts. He is beginning his third consecutive three-year term on the NLA Board of Directors and has been elected President since 2013.
Michael Campbell got his start in the limousine industry in the early 1990s washing Grace Limousine’s two-vehicle fleet and labeling envelopes for direct mail campaigns. Through high school and college, he worked summers as a full-time detailer and evening dispatcher, learning the finer points of the family business. He returned to the company in 2003 following a successful sales career and was selected to take on leadership of the company in early 2009 in the midst of the worst recession ever seen by the chauffeured transportation industry. Campbell responded quickly to the harsh economic realities, making decisive and responsible changes in order to turn the business around. In 2009, 2010 and 2011, Grace Limousine was chosen as New Hampshire Business Review’s Transportation Company of the Year and, in 2011, the company was chosen as the United States Small Business Administration’s Family-Owned Business of the Year.
Chris Carroll is the Director of Operations at The LMC Group and has brought her expertise and operational efficiencies to operators throughout the US and beyond, creating best practices and successful training programs for dispatch, reservations, and more. Prior to LMC, Chris owned and operated a small business for over a decade, running an award-winning martial arts studio, and also a successful art gallery in Key West with Kristen for several years before selling it and launching LMC. Bringing excellence and success to all she does, her endeavors have taken her to China to study Kung-Fu with the Shaolin Monks, earned her a spot on the team for the PanAm games, her artwork featured in galleries and magazines, and enabled her to perform with the Portsmouth Symphony Orchestra.
Christina Davis is the HR Director for The LMC Group, a consulting firm specializing in human resources, operations, business development, social media and much more for the livery industry. With more than 20 years of HR experience, she continues to provide guidance, development, and training for organizations’ policies, procedures, and HR processes. Davis’ experience in a variety of industries allows her to draw from proven practices when consulting with her clients.
Eric Devlin is the owner and president of Premier Transportation Services in Dallas, Texas. He founded the company in 1996 with two vehicles and three employees. Today, the company has 95 vehicles (including 11 executive class MCI coaches), 125 employees, thousands of loyal corporate and private clients, and a worldwide affiliate network. Devlin credits his staff and chauffeurs for Premier being named the LCT National Operator of the Year in 2009 and in 2016, as well as receiving numerous local and national industry awards and recognition.
Jay Erlich is the active serving CEO of Europe Limousine Service, a NY Tri State Area based Worldwide Limousine company. Europe Limousine specializes in corporate transportation and logistics. As a family owned and operated business, Jay has participated in all internal aspects of the company, and contributed greatly to the tremendous growth of Europe Limousine since its founding in 1992. Since his ascension to Vice President in 2008 and shortly thereafter CEO, Jay has put his primary focus on sales, customer service and the client experience.
Diane Forgy, the owner of Overland Chauffeured Services in Kansas City, Mo., prompted her parents to start a limousine service when she was in high school. After completing college and working outside of the company in commercial real estate, she returned to the family business in 1987, assumed the lead role in day-to-day operations in 1991 and took complete ownership in 1998. Overland grew very rapidly during these years and now is established as the highest volume luxury limousine service in Kansas City. Forgy is a former president of the National Limousine Association and the co-chair of the NLA Show Committee.
Joe Guinn has over 15 years of experience in the transportation industry. Having been an owner, driver, bus mechanic, tire changer, dispatcher, and driver scheduler Joe has seen just about every facet in the transportation industry. Joe’s expertise involves compliance with not only the DOT, but also numerous other state and federal organizations. Joe has been in the limo industry for 3 years serving as an affiliate manager, branch operations manager, consultant, and fleet and compliance manager of multiple limo service providers throughout the country.
Joe Ironi is President of Global Alliance Worldwide Chauffeured Services Ltd., one of Canada’s leading ground transportation providers. In 1988, Joe began his career in the limousine industry alongside his father, Isaac, with one car. In 1996 he was involved in founding the Ontario Limousine Owners Association which today is one of the largest active local associations in the industry with an average of 150 members each year. His part in lobbying Toronto city council resulted in the lifting of a twenty year freeze on new limousine license issuance. Joe was elected to the National Limousine Association Board in 2010 and re-elected in 2013 and 2016. He has served on several committees and is currently Second Vice President.
Co-owner of L.A. Limousines since 2000, Kyara Kahakauwila helped grow the company within its local market of Victoria, BC by strategically marketing and partnering with local business organizations. In 2012, L.A. Limousines won LCT Global Operator of the Year, a BBB Award for Community Service, and the Victoria Women in Business award for Outstanding Business Owner. From 1999 to 2008 she served on local Council where she was appointed Deputy Mayor for 5 years; she was re-elected in 2014, currently serving her 4th term in office. Kyara served two years as President of the West Shore Chamber and was elected to the Board of the British Columbia Chamber in 2014. Kyara is also a member of the Transportation Committee of Tourism Victoria.
Kathy Kahne helped found Windy City Limousine in 2006. A twenty year veteran of our industry, she has proven herself adept at running one of the most well-known ground transportation companies in America. She oversees a fleet of 300 vehicles and over 400 staff. Windy City’s explosive growth and numerous awards are in large part Kathy’s doing. She has immersed herself in all technology and advanced analytics. Awards garnered under her leadership include INC 5,000 (6 times), Best Transportation Company in Illinois (7 times), Operator of the Year, Crain’s Top Fifty. She oversaw the recent seamless merger with Chicago’s Transportation Group.
Jason Kaplan is the owner and CEO of the Driver Provider, founded in 1997. The Driver Provider ranks among the largest chauffeured transportation operations in Arizona based on owned-vehicles and full-time employees. It also runs a branch with fleet vehicles in Tucson, Ariz. The company’s client mix now breaks down to about 65-70% corporate and 30-35% retail/leisure. Kaplan recently acquired Alltrans, Inc., a 42-year old transportation company in Jackson Hole, Wyoming. The deal brought the company up to 183 full and part-time chauffeurs and drivers, and 35 supporting employees.
Hillary Louarti’s introduction to the chauffeured transportation industry began in 2008 when she and her husband, Abdou Louarti, were offered the opportunity to manage a local Tucson, Arizona company. Having just had her first child, Louarti welcomed the idea of being able to raise her daughter and continue working, despite the newly announced recession. After two years of successfully managing and growing Diamond Transportation, Louarti and her husband purchased the company and began restructuring it to fit the professional chauffeured service model that was lacking in Tucson, Arizona. Louarti’s passion is group logistics and management and she is always implementing innovative solutions to make even the most daunting program a success. Louarti serves on the board of the Arizona Limousine Association.
Jim Luff is the marketing manager of Chosen Payments and a contributing editor to LCT Magazine. Luff is well known in the ground transportation industry as an operator, writer, and consultant to many small operators across the nation. He joined the industry in 1990 as a private chauffeur and, in 1993, began a 23-year career as the CEO of The Limousine Scene in Bakersfield, Calif. Luff also serves as a facilitator for Driving Results, an organization dedicated to assisting ground transportation companies grow through educational meetings held throughout the nation.
John Olinger is the Founder & CEO of AOT Global World Class Chauffeur Services. In 2004, John began creating and building ROCKSTAR LIMO to become a leading limousine provider for leisure events in Rhode Island and Boston. In 2010, John purchased his largest competitor in RI, All Occasion Transportation which has been in business since 1990. In 2017, John purchased another company, this time in Naples, FL. The market in Southwest Florida enjoys a busy season that is exactly the opposite of New England market, allowing the company to even out the seasonal swings in revenue. The company as a whole has 75% corporate and 25% leisure customers and runs a fleet of 55 vehicles ranging from sedans to Motorcoaches. John was born and raised in Iowa and attended the University of Wisconsin-Madison.
Andrea Racanelli is the Marketing Communications Director for The Capacity Group, an EPIC Company leading a team to create niche marketing programs in the transportation industry. With more than 20 years of experience managing communications Andrea has an expertise in direct marketing, social media, events and trade show marketing. Most recently, Andrea was a Vice President at MasterCard where she was responsible for marketing their data security software platforms. Andrea serves on the Marketing Advisory Boards for Ramapo College and Tuxedo Park School. She has a passion for mentoring and leads the intern program at The Capacity Group, an EPIC Company.
George Rains is the Executive Vice President of Global Operations for ZBest Worldwide Chauffeured Services in Glen Burnie, MD. Rains joined ZBest as General Manager in 1996 and became Executive Vice President of Global Operations in 2016. In this capacity, he oversees all company procedures, including administrative, sales, marketing, accounting, staffing and logistical operations. Rains has been instrumental in the creation and development of ZBest’s worldwide network of more than 400 qualified partners. In January 2017, Rains spearheaded the opening of the company’s second location in Washington, D.C. to service its clients and affiliates more effectively in the nation’s capital. In his 21 years with ZBest, Rains has grown the company’s fleet from six cars to more than 50, and now oversees its 100+ employees, including chauffeurs and office staff.
Tami Saccoccio has been the Global Affiliate Director for one of the largest worldwide brands in the industry, Commonwealth Worldwide Chauffeured Transportation, for the last 14 years. Before joining Commonwealth, she was a corporate travel team leader for 13 years and a client of the company.
Born into the family businesses and “officially” starting to work at age 14, Tracy Salinger is no stranger to the baby that is Unique Limousine. Her first responsibilities were washing cars and answering phones. Like many second generation kids, she worked instead of going to the school dance, football game or partying. She also had cash in her pockets when others didn’t. Tracy has worked her way up in the ranks, working in every department except for vehicle maintenance, and has been General Manager for a number of years. This year, she has celebrated 30 years in the industry, continuing to help the company grow and evolve in this changing world. She’s looking forward to seeing what the next 30 years brings!
Jorge Sanchez is a seasoned business professional with over two decades of experience in the banking, aerospace, consulting, technology, and chauffeured industries. Under Sanchez's leadership, Denver-based Hermes has established itself as a full service ground transportation company offering a fleet of sedans through Motor Coaches, and event planning services. Sanchez’s focus on employee retention, safety, customer service, adoption of cutting-edge technology, and processes has led to Hermes being recognized by Destination Colorado as Company of Year and Inc. magazine’s list of the top 5000 fastest growing companies in the nation. He previously worked for IBM, JD Edwards, FirstBank, TCI, Honeywell Aerospace, and Avaya before starting Hermes in 2007.
Peter Turner served 15 years in the British Army (Parachute Regiment) before founding Havering Carriage Company in 1983. His army experience instilled a certain discipline in him which he still adheres to today. Loyalty, honesty, self-respect and diligence are all qualities he both possesses and actively seeks in new employees. Peter’s exacting standards have caused the business to grow exponentially from its modest beginnings of 5 cars to its current fleet of 49 company-owned vehicles. In 2016 it was necessary to move to larger premises, incorporating a spacious garage. Peter is a family-man, who recently celebrated 43 years of marriage to his wife Lynne. His son, Mark, will be joining the business in 2018 and is already formulating plans to diversify and expand.
Rick Versace started in the ground transportation business in Bay Ridge Brooklyn, with a company called Apple Express. It wasn’t long before he opened three additional offices in Park Slope, Bedford Stuyvesant and Staten Island. In 1996, Versace moved his wife, Peggy, and their five children to South Florida where they purchased multiple transportation companies in the area and began building what would eventually become A1A Limo. Rick Versace’s strength has always been in combining the very best in customer service with the latest technology. A1ALimo is an Inc. 5000 company as well as LCT’s midsized operator of the year 2016.