February 16-19, 2020 | Venetian Resort, Las Vegas
Otis “Hoop” Hooper is a former C-40 VIP Airlift pilot and KC-135 Tanker Instructor Pilot with over 18 years of distinguished military service. As an Air Force pilot, Hoop amassed over 3,500 hours of flight time in 5 different Air Force aircraft, with almost 1,000 of those hours logged during combat. All of his flight time came in “crew airplanes” where he was tasked to lead a diverse crew (ranging from 2 to 15 Air Force team members), on challenging “no-fail, high-visibility” missions around the globe. Otis deployed 8 times to multiple combat zones in support of Operation IRAQI FREEDOM and ENDURING FREEDOM and flew over 150 combat missions, earning 5 Air Medals for his aerial achievements.
Hoop transitioned from the active duty Air Force to the D.C. Air National Guard where he was a Squadron Commander, a VIP Airlift Pilot, and the Director of Operations for the unit responsible for flying members of Congress, White House staff, and other high-ranking U.S. and foreign dignitaries around the globe. Hoop excels at finding (and amplifying) the best in people – motivating them to work together towards a goal, despite overwhelming obstacles. As a result, he’s been awarded multiple accolades from the Air Force and Department of Defense for his leadership & performance both in the cockpit and on the ground.
“Hoop” joined the Afterburner team in 2017, and enjoys using his experiences in the military and his personal life, to help businesses improve their operations as a motivational business speaker using the Flawless Execution Model. You may have seen him in magazines, on television, or the movies as he has proven the Flawless Execution model works not only in business but on a personal level as well. He was named Men’s Health magazine’s Top 3 “Ultimate Guys”, is a professional athlete, and has appeared in 2 major movies. He’s even competed on NBC’s “American Ninja Warrior” and uses the Flawless Execution model to take on difficult physical challenges regularly. In 2017, without any triathlon experience previously, Hoop completed an Ironman Triathlon to raise awareness for Juvenile Diabetes and was featured on multiple international media outlets where he shares his inspiring story of transformation.
Otis is a graduate of the United States Air Force Academy, Squadron Officer School, and Air Command and Staff College. A native of Newport News, VA, Otis now resides in Marietta, GA. Otis currently serves in the National Guard and is responsible for developing and coordinating programs, policies and strategic plans to ensure the wartime readiness of more than 1,200 members of the District of Columbia Air National Guard.
Maurice brings years of successful sales, sales management & entrepreneur experience to his position as Founder & Chief Executive Officer of Mosaic Global Transportation. Under his leadership, Mosaic Global has grown so significantly since its start in 2002, that the company has won several awards for excellence and was one of twenty one CEO's to meet President Obama at The White House, to talk about the plight of cash flow issues surrounding small business owners. In 2018, the ILCT awarded Mosaic the large car Operator of the Year award. Maurice holds a Business Degree, with a Minor in Communications from the prestigious Lincoln University in Pennsylvania, where he graduated with honors. He continued his studies at UCLA’s Anderson School of Management and graduated in 2009.
Stephanie Carnes, LMC Spotlight Director, loves making leaders and their companies look good. An innovative teacher and a powerful and persuasive writer, she has become a trusted advisor to companies interested in telling their stories and connecting with their target markets. While most of her time is spent running LMC’s public relations, social media, and marketing arm, Stephanie has also become an expert in helping companies grow their businesses by successfully competing for government contracts and RFPs. Stephanie frequently writes articles and blog posts on topics ranging from small business government contracts to MBTI personality typing to public relations.
Kristen Carroll is a Business Artist and the Founder and CEO of The LMC Group. A long-time business consultant, Kristen has worked with organizations of all different sizes and scopes, helping to select and manage top-tier talent, developing branding and marketing strategies, creating operational efficiencies, and laying the groundwork for secured and vibrant futures. Kristen had a vision for a new kind of company when she started LMC: a team of highly qualified and experienced members who had limitless potential as well as social awareness. Since its inception, The LMC Group has excelled in bringing value to areas such as human resources, finance, marketing, training, and operations for livery clients across the country. Kristen lends her experience and foresight to all segments of the industry. She calls herself a business artist because she brings the principles of art to the industry: vision, creativity, inclusiveness, innovation, and integrity.
We are a UK, LONDON based company covering Ground Mobility Transportation in EUROPE, ASIA, AFRICA, MIDDLE EAST, CANADA, USA and WORLDWIDE. Our goal is to empower the travel sector to leverage our expertise through our online booking tool and harnessing our Ground Transportation Chauffeur / Limousine platform with full transparency of our shared network internationally to mitigate risk and put safety of the traveler first. Since 2011 my team has helped hundreds of Corporations in more than 75 different countries in the Corporate Business Travel & Logistic Sector.
Chuck Covington founded People’s Transit in 1998, a Michigan based ground transportation company with operations in Michigan, Texas and Wisconsin. Chuck’s career has included positions in supervision at General Motors and as a buyer at Ford Motor Company. Chuck started his first company, People’s Travel, in 1985. Chuck has been the Chairman of the Association of Retail Travel Agents (ARTA) and a member of the Board of Directors of the Airport Minority Advisory Council (AMAC). In 2009, Chuck gave testimony before the Congressional Committee on Transportation and Infrastucture regarding the need for, and expansion of, the Disadvantaged Business Enterprise – DBE Program.
Neil brings a wealth of customer service industry experience to our business. He started his working life in his parents’ bakery business and developed a strong work ethic from a very early age. At the age of 21 Neil discovered he was allergic to flour so took a different carrier path. A keen scuba diver, Neil has dived in many parts of the world and as Welshman and former rugby player he thrives on developing a cohesive team. As part of his belief in giving back to the community, Neil is a school governor which is an unpaid position (in the US it’s called a School Board) and was National Chairman between 2003 and late 2007. During this time he worked with the UK Department of Education as well as the Prime Ministers Delivery Unit, helped write the Investors In People for School Governors Guide and the Governors Guide to the Law. He sat on a number of advisory boards for School Governance and Education Management. Over the course of 5 years, Neil advised the Russian Presidential Education team whose mission was to introduce School Boards to the Russian Education system. He helped edit their handbook for board members. He also was part of the G8 team preparing papers for the St Petersburg summit in 2012. He was the only non Russian to chair a group at the G8. Her Majesty Queen Elizabeth II appointed Neil as an Officer of the British Empire (OBE) in the 2007 New Years’ Honours list for his Services to Education. This is an honour that is only in HM The Queen’s gift. Neil holds a 1st with the Institute of Advanced Motorists, he also holds a IQ (Industry Qualification) Level 4 in Security Driving and Anti Hijack techniques. This is the highest civilian security driving qualification in the UK. He also holds a First Aid at work level 3 qualification and is AED trained.
Renee Ferraro has been in the Limousine Industry for 13 years, her title is an affiliate manager, she is now celebrating her fourth year anniversary with Zbest Worldwide Transportation, where she continues to grow in her field and can be found attending limousine trade shows representing her company. Renee’s love for her job is shown through her passion and dedication to her clients, and her worldwide affiliates. Renee has an AS degree in Travel Marketing, from Broward college in Ft Lauderdale, started in the Airline business, moved to the Medical field and is now enjoying the Limousine Industry. She can be found volunteering for the Street Team at the LCT shows. When she is not working she is busy with her family, Husband Mike, and sons Bailey, Who has graduated the Fire Academy and Nicholas who just graduated St Thomas Aquinas High school, and will be attending college in the Fall. Her Family is always on the go; whether they are drag racing, boating or fishing. Renee’s affiliate relations and dedication will continue to progress in the rapidly growing worldwide limousine industry. Her welcoming smile and enthusiasm will help to deliver unsurpassed customer service in our growing industry.
Tracy Fickett grew up within motorcoach family and her professional career has brought her full circle. As an experienced accountant, Tracy provides the ground passenger industry with her unique perspective of numbers. Her specialty accounting company, BUSBooks, provides bookkeepers help with everyday accounting decisions, accounting structure to management, and organization to industry start-ups. She helps owners understand and benefit from tax rules. And she uses accounting best practices and her knowledge of the bus industry to help companies better plan and attain their goals.Tracy is a licensed CPA and has earned MBA and BS in Accounting degrees from California universities. Tracy works alongside Peter Shelbo, a 30-year bus veteran and industry consultant.
Gary brings over 30 years’ experience to our business. His solid work ethic comes from his parents, his father was a former Chief Superintendent with the Metropolitan Police Force. Gary started his career maintaining high end cars and soon realized he was more interested in exemplary customer service and driving than fixing cars. He is also a keen soccer fan and played in local teams and then went on to coach the under 13 age group for his county. In more recent times, Gary has become deeply involved with national charities, raising money and awareness for various causes. He is regularly at the forefront of community events and charity fund raisers. In 2011 Gary worked on the Obama State visit to the UK and continues to work on the state visits that take place 2-3 times a year. In 2005 the UK held the Presidency of the European Union and Gary drove for the Foreign and Commonwealth Office as well as various worldwide Presidents, Prime Ministers and senior dignitaries. Gary is a member of the Member of Institute of Advanced Motorists and also holds an IQ Level 4 Certificate in Advanced Protection / Security. This is a bespoke course based on the National Police Protection Course which includes driving skills such as anti-hijack, escape and evasion. This course is for the private sector and not open to the general public and run by the elite former Special Escort Group and Royalty Protection Metropolitan Police driving instructors.
We began our company in 2004 in Boise, Idaho as a part time business. After 22 years in the semiconductor industry, I finally took a leap of faith in March of 2008 and left that position to operate Diamond Limousine & Sedan. During this time, I decided to pursue a Degree in Business management and accounting to help me better understand the ins and outs of running our company.
Sarah Gazi serves as Executive Director of the Global Ground Transportation Institute (GGTI) which she helped to build from the ground up. Having worked in association management since 2001, Sarah has managed associations of all sizes, ranging from medical societies to trade and scientific associations. In 2009 Sarah earned her Certified Association Executive (CAE) credential from the American Society of Association Executives. Sarah has worked in managing ground transportation organizations since 2015.
Jacob Hernandez is the Western Region Customer Support Manager for Prevost. With over 17 years in the industry, Jacob started as a mechanic, earned his Master Tech status, and before coming onboard with Prevost, also held responsibilities as shop foreman and maintenance manager. Jacob’s current focus is on customer support across all areas of Prevost including customer training, maximizing bus reliability, mechanical troubleshooting, and much more.
Kevin joined Ace Parking in 2015 and is responsible for directing all of Ace Parking’s existing and new business development for transit and airport shuttle operations. Under his leadership, the ground transportation division has grown to over 20 different locations operating in campus, airport, and corporate locations across the Southwest. Kevin has designed the new divisional management structure, pioneered the implementation of alternative fuel and ZEV vehicles for Ace Parking fleet management, and has made analytics a key component of day to day operations across all shuttle locations. Prior to joining Ace, Kevin held multiple management positions at Servisair, LLC. and Swissport, LLC. where he oversaw transportation operations at both LAX and ONT airports for close to 7 years. Kevin completed his undergraduate studies at Biola University and holds a BA in History, plus two graduate degrees including a Master’s degree in History from Cal State Fullerton, and an MBA in Finance from Pepperdine University’s Graziadio School of Business Management. Kevin also serves on the board for BusCon, North America’s conference for transportation executives.
Innovator, taste maker, leader, Tiffany Hinton. Raised internationally in a Military family, Tiffany considers herself a citizen of the world, making home wherever she resides. Prior to her current professional venture, Tiffany spent time as a professional entertainer, a well versed Corporate Law Professional, and the most challenging of them all, mother to four spirited and intelligent children. She is a Jill of all trades and continues to handle them all with diplomacy, grace, and agility. Currently, Tiffany sits at the helm of Motev, as the Chief Administrative Officer, and right hand to the CEO, Robert Gaskill. In her role, Tiffany oversees the logistic and strategic advancement of the transportation industry’s newest quiet disruptor. With all that being said, Tiffany is never too busy to dig her hands deep into the day to day operations of the business, directly managing client relationships, overseeing employee engagement, and setting the bar daily on what Motev’s definition of service excellence means. Navigating the path of this new venture in such a well-established industry, delivering results of expansion and new professional in-roads, managing employee relations, all while raising a family of four would bring some to their breaking point; however, Tiffany juggles it all with sincerity and a smile. She is clearly driven, and her “Motev” is EVERYTHING.
In 1980, Charlie Horky launched Charlie's Limousine Service in Los Angeles. By 1990, the operation had 10 limos and became known as CLS Worldwide Chauffeured Transportation and changed the face of high net worth VIP service delivery. By 2000, Charlie grew his business to more than 700 cars in five cities. Currently Charlie owns and operates the exclusive high-end Slade Services.
Louis has been in the Motor Coach Transportation Industry for over 35 years and is the third generation of his family in the industry. He has performed all facets of maintenance including powertrain rebuilding, major body and accident repairs, vehicle painting, HVAC system overhaul, and interior restoration. His background includes working for Hotard Coaches as a Maintenance Director and Motor Coach Industries as a Special Projects Manager. He is currently the ABC Bus Technical Director. Louis also speaks at seminars and serves on several industry committees. He was also the recipient of the 2017 Norm Littler Safety Award.
Dave Johnson has spent nearly 3 1/2 decades in the finance industry. His experiences range from Public Finance to Healthcare Finance to Commercial Vehicle Finance. He has been in the motorcoach finance industry over 20 years.
Kevin leads MCI’s field team of 18 Technical Solutions Managers (TSMs) in the U.S. The TSMs offer customer support during field visits, providing coach delivery orientations, know how to properly operate and maintain coach systems, solutions to diagnostic and maintenance issues, and training events to maximize coach uptime and reliability. Kevin and his team also supply field data to MCI’s engineers, used to determine service campaigns as well as model improvements. Kevin joined MCI as a TSM/ Product Support Specialist in 2006 and was promoted to his current position in 2017.
Wendy's passion for helping people become successful entrepreneurs is a major motivator. Her personal platform is built on the premise of creating small changes in the world, while her business platform is creating unique branding and profit-driven business strategies. Wendy has 22 years in the limousine and transportation industry and is the current CEO of Brevard Executive Limousine. She also currently serves as the President of the Central Florida Livery Association. She is a firm believer in GGTI as we are powerful together! Wendy is well known in her community, and industry for giving back and lives for philanthropy. “It’s not what you got, it’s what you give” has always been her motto.
Sasa Krstic is a General Manager and Board Member of Limos4 since 2011 and has ever since been involved in its sales, marketing, and project development.
After graduating with a degree in the English language and literature, Sasa immediately got his feet wet in teaching languages worldwide. Ten years later, in pursuit of another challenge, Sasa has started establishing international affiliate network for Limos4. Sasa enjoys sharing the experience with the Limos4 staff and affiliates and promoting the true values of customer-centric service. In his free time, he enjoys the outdoors, music and motorcycling.
Jim Luff, is the former CEO of The Limousine Scene. He began his career in the industry as a private chauffeur in 1990. In 1993 he started as a chauffeur of the three-car company and later became a partner. He retired from the company in 2016. Jim joined LCT Magazine in 2004 as a feature writer writing articles about operations and marketing with creative ideas and innovative thoughts. Jim also served as a facilitator/trainer for Driving Results, an industry focus group. He continues to write a LCT blogs and muses about life in the industry.
Mike has been involved in the transportation industry 35 years. He began his career in the truck rental and leasing business serving in sales and operational capacities as well as Director of Safety roles for many of the company’s leasing clients. Mike also served as Director of Human Resources and Safety for a large hazardous materials carrier serving the east coast with 250 vehicles and 325 drivers. In 2005, Mike joined the motor coach industry and served as General Manager for a large motor coach operation in the Baltimore Washington corridor. Mike was responsible for the day to day operation of a 70 bus fleet to include drivers, training, dispatch, operations, vehicle maintenance and cleaning crew. As Director of Regulatory Compliance for Saucon Technologies, Mike is responsible for working with companies to implement and coordinate not only the hours of service regulations but all appropriate FMCA and OSHA regulations. Mike has presented at over 50 passenger carrier events in the last 2 years. Mike was awarded the Safety Professional of the Year by the Maryland Motor Truck Association in 2004.
Arthur Messina, started in 1986, is the industry’s leading full-service marketing and promotional company. For over three decades, Mr. Messina has taken a leadership position in ground transportation, and as a featured speaker at many industry events, he has built a reputation as an innovator and marketing guru. Mr. Messina brings a unique, and entertaining, perspective to ground transportation marketing. His background and training within the promotional products industry, helps him keep his clients up to date with fresh concepts and new ideas. You can meet Mr. Messina at most industry shows to discuss your next marketing project or have him review your current printed materials.
Drew Messina has been working full time with Create-A-Card, Inc. since 2017. As Create-A-Card, Inc. transitions into its next generation, Drew is at the forefront of this well- known industry marketing business. Drew uses his previous skill set with his newest role as Director of Operations. His dynamic personality and youthful perspective grant him the opportunity to carve out new paths for success. Drew thrives on his responsibility of leading the NY office, coordinating the staff, as well as collaborating with his clients on a daily basis. You can also find Drew at most industry trade shows and is actively becoming a familiar face at various associations meetings. He currently holds the position of Vendor Director for the NELA.
Bitimec's Wash-Bots are advanced, affordable Bus Wash Systems delivering positive ROI to Luxury Transportation Fleets Worldwide. A single operator can wash up to 40 vehicles in one shift; each unit in 6-8 minutes. The 15 sq. ft. machines do not need a dedicated building and can be tucked out of the way when not in use. Available in 220V Electric, 24V Battery or Diesel power.
Christina Nguyen is the vice president of Concierge Limousine in Huntington Beach, Calif. With the company for nine years, she was formerly the director of operations and affiliate relations. A graduate of California State University, Fullerton with a bachelor’s degree in biochemistry, along with a minor in psychology and business, she got her start at Concierge working as a reservationist/dispatch and quickly rose through the ranks to become the right-hand woman at the company. Well known for her aptitude at forming strong relationships with her affiliates and can-do attitude, she sees every challenge she comes across as a chance to sharpen her business sense.
Adam has guided Blacklane's communications strategy since 2014. Key focus areas include hidden costs, time to exit airports worldwide, and chauffeurs' role in an autonomous future. Blacklane reinvented how to book global chauffeured rides. The company focuses on travelers' pain points by implementing a high-quality, familiar experience across 300+ cities worldwide. The company partners with chauffeur company owners rather than adopting a driver direct/TNC model.
Max Pridgen is a product manager at Fleetio, building solutions to help fleets manage their operations.
Christian Riddell is a native of the bus business. He started in the industry as a driver and dispatcher and later moved into the role of director of sales. He moved temporarily to act as the creative director for a Fortune 1000 company. Chris returned to his roots and founded Deliverabilities, a full-service marketing firm dedicated to the travel industry. As the former Executive Director of the Motorcoach Marketing Council, he spent 5 years traveling and teaching businesses about sales and marketing. Chris is now the President of United Bus Technology, where he now leads the charge of a tech company focused on the transportation industry. He is the father of five, lives in South Texas, and loves to spend time in the great outdoors.
Over the past 20 years have been involved in the finance/leasing market with a specialty in motor coach industry. In total I have over 25 years of equipment finance/leasing experience working for several large banking institutions and large industrial leasing companies. Have been involved in all facets of the equipment financing industry, from credit, collections to sales and documentation/funding. For the past 4 years have been with Prevost as one of two Directors of Financial Services. At Prevost i assist our customers/partners with motor coach financing/leasing options.
Aleja became a Social Media Master Strategist in 2015 after receiving her certification from Social Media Marketing University. In 2018, Aleja received her Customer Acquisitions Specialist certificate from Digital Marketer, focusing on Sales Funnels and Social Media Advertising. Aleja stays up to date on the latest Social Media trends and attends conferences and training, such as the Social Tools Summit and Social Media Examiner’s Facebook Summit. In addition to working with clients, Aleja speaks at industry conferences, tradeshows, association meetings, and provides private workshops for clients. She contributes to many blogs and publications.
Peter is a founder and past owner of Tour West America, located in Phoenix AZ. As many early deregulation start-ups years ago, Peter entered the industry with one pre-owned motorcoach, a chauffeur’s license, a bit of moxie, and a dream. Through tremendous effort, good fortune, and the help of many industry associates, the company became a successful and respected coach and tour company. Peter sold his interest in 2017 after 30 years. Since then Peter helped create BUSBooks alongside Tracy Fickett and has recently joined the Spader Business Management Team as a 20 Group facilitator and consultant.
LMC Finance Director Dave Verno is an experienced CPA with a demonstrated history of assisting privately held businesses and nonprofit organizations to meet their financial goals. Skilled in finance, accounting, budgeting and forecasting and with extensive knowledge of Generally Accepted Accounting Principles (GAAP) and the tax code, Dave is an experienced resource to augment and/or help manage your business’s financial needs. With nearly three decades of accounting experience that includes time in both public accounting and private industry, Dave’s background includes his work with a global public accounting firm, a large region public accounting firm, two publicly traded Fortune 500 companies, and most recently before deciding to launch his own consulting firm, was a partner for over ten years with a large regional public accounting firm.
Iliyana was born and raised in Bulgaria. She moved to the States 20 years ago. While her education background is accounting, she was never interested in making career out of it. She has always enjoyed working with people. Her professional background is in Hospitality working for a major Hotel Brand, however in 2008 she successfully transitioned from event hospitality in hotels to event transportation. She started at an entry level driver/chauffer position. Six years ago she joined K&G Coach Line and it has been such a joy for her. K&G Coach Line has changed a lot. They have gone through major reorganization and continue to grow at a steady pace.
Brad York is on a mission to help operators get the best out of their tires. With nearly 20 years’ experience, Brad has been involved with all types of tires and responsibilities from production planning and forecasting to engineering and sales. As the Sales Manager for Bridgestone Mileage Sales, he has cultivated relationships with the numerous motorcoach industry associations and their members. Known simply as "The Tire Guy" to his friends, customers, and peers, Brad will help you understand what you should expect out of your tires.