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3:00pm
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7:00pm
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Early Arrival Registration Open
Grand Pre-Function
Sponsored by
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7:00pm
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10:00pm
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2nd Annual Wine Tasting Fundraiser for NLA Charities
Grand Ballroom 116
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Every show attendee is invited to the 2nd Annual Wine Tasting Fundraiser for the Harold Berkman Memorial Fund. A wide selection of wines will be offered, light refreshments will be served and exceptional silent auction items will be available for bidding. The event will be lots of fun, an ideal pre-show kick-off and a terrific opportunity for networking and initiating new business relationships – all with a socially responsible purpose.
Through the Berkman Fund, the National Limousine Association annually donates to many laudable causes. Recent beneficiaries include: Alliance for Lupus Research, the City of Hope, CureSearch for Children’s Cancer and the National Multiple Sclerosis Society.
The contribution to attend the wine tasting is: $150 – one person; $125/each – couple/two persons; and $100/each – group of three or more persons. RSVP online with your primary registration or to register separately click here.
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7:30am
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8:00pm
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Registration Open
Grand Pre-Function
Sponsored by
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9:00am
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10:15am
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2012 NLA Annual Meeting and Breakfast
Grand Ballroom 120
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Every International LCT Show attendee is welcome to attend the annual meeting of the National Limousine Association, the voice of the chauffeured transportation industry worldwide. This is THE opportunity to hear a review of NLA accomplishments of the past year and be apprised of the organization’s goals and plans for the coming one. The officers and members of the newly elected 2012 NLA Board of Directors also will be introduced to the audience. Breakfast will be served preceding the meeting.
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10:00am
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10:45am
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Coffee Break
Grand Ballroom 121 Foyer
Sponsored by
"The True Definition of Excellence"
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10:30am
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12:30pm
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Grand Ballroom 121
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Pitch-Fest is the industry’s most credible lead-generator ever created. Years of planning have resulted in the best face-to-face selling program that LCT Magazine and the NLA have to offer. Pitch-Fest allows you to “pitch” your company for farm-in or affiliate work to every affiliate manager, representing every legitimate network and alliance in the world. It is efficient and effective. If you sell your company’s best, you have the potential to generate millions of dollars in referral work for years to come. more>>
Sponsored by
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11:00am
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12:00pm
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First Timers' Orientation
Grand Ballroom 115
(newbies click here for more information for first-time attendees)
Sponsored by
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1:00pm
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2:30pm
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Legislative Summit
Grand Ballroom 120
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This briefing for U.S. operators by the NLA Legislative Committee and the NLA’s Washington D.C.-based lobbying firm Cornerstone Government Affairs will provide an up-to-the-minute report on current federal issues that impact the chauffeured transportation industry. U.S. Department of Transportation (USDOT) and U.S. Department of Labor (USDOL) matters, especially those concerning the proposed RIDE Act amendment and overtime on tips regulations, will be given particular focus.
Presenters: Richard Azzolino, Gateway Limousines Worldwide and Member, NLA Legislative Committee; Diane Forgy, Overland Limousine; Richard Kane, International Limousine Service and Co-Chair, NLA Legislative Committee; Greg McDonald, Cornerstone Government Affairs; Louie Perry, Cornerstone Government Affairs ; Michael Renehan, Allaire Transportation; Dawson Rutter, Commonwealth Worldwide Chauffeured Transportation and Member, NLA Legislative Committee; Scott Solombrino, Dav El Chauffeured Transportation Network and Co-Chair, NLA Legislative Committee
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1:00pm
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3:00pm
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International Reception
Grand Ballroom 123
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Operators who have traveled to the U.S. for the 2012 International LCT Show and U.S. operators alike are invited to attend this informal get-together to meet face-to-face. This is an around-the-world networking opportunity – the perfect opener for the International LCT Show.
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3:00pm
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3:30pm
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State of the Industry and Market Trend Report
Grand Ballroom 120
Sponsored by
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3:30pm
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4:30pm
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Keynote Address:
Tell to Win: Storytelling for Business Success
Grand Ballroom 120
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 Great storytelling is more than just entertainment; it is a highly powerful and vastly underutilized professional business tool. It is indeed the secret sauce that can propel your success–whether you are an executive, entrepreneur, sales manager, marketing and communications expert, artist, consultant, inventor, HR professional, or assistant. In this entertaining, enlightening, and informative presentation, “Story Man” Peter Guber shares his methodology of how to employ the power of the oral story to: sell more products and services; lead more persuasively; manage more effectively; inspire greater creativity; foster deeper collaboration; rebrand your product or company; communicate change; generate viral advocacy for your vision or mission; and overcome resistance.
Keynote Speaker: Peter Guber, Mandalay Entertainment
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4:30pm
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7:30pm
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Exhibits Open
Marquee Ballroom
Grand Opening Reception
Sponsored by
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9:30pm
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12:30am
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Opening Night Party at LAX Nightclub (LUXOR)
Sponsored by the Exhibitors!
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8:00am
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6:00pm
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Registration Open
Grand Pre-Function
Sponsored by
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8:00am
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11:30am
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Coffee Break
Grand Pre-Function
Sponsored by
"The True Definition of Excellence"
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8:30am
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9:40am
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Concurrent Workshops, Set 1
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MIDDLE MANAGEMENT: How to Build an Affiliate Network
Grand Ballroom 122
If you’re looking to expand your business through affiliate work, then this class is a MUST for you. It will focus on the 10 most critical things that you need to know – and do – to build an affiliate network that absolutely will not let you down. From partner targeting to screening methods to insurance coverage to pricing structure (and lots more!), the entire curriculum will provide vital intelligence for you and your company.
Presenters: Catherine Chaulet, BostonCoach Connection Corporation and Jeff Greene, Greene Classic Limousines
HOME-BASED: The 24/7 Dilemma: Time Management and Avoiding Burn Out
Grand Ballroom 115
How can you do it ALL? Learn how to work smart! Doing just that is the core of this class that will focus on time management and provide tip after tip, tailored for the small company, for planning, organizing, prioritizing, scheduling and, yes, even delegating. Improved efficiency and productivity are guaranteed!
Presenters: Greg Pruitt, Kings Worldwide Transportation; Erich Reindl, Avanti Int'l. Transportation Ltd.; Jeff Rose, Attitude New York, Inc.
OFFICE-BASED: Managing and Avoiding Litigation
Grand Ballroom 123
Be it a vehicle accident, a labor dispute, a sexual harassment claim, a timekeeping case, the truth is you can be sued for anything and, sooner or later, almost assuredly you will be. This session has been designed to prepare you, ideally, to avoid litigation or, if that’s not possible, to manage the litigation from which you cannot escape. Dan Herling will enlighten you as only a straight-talking attorney can. Don’t miss him!
Presenter: Dan Herling, Keller and Heckman LLP
BUS BUSINESS: Transitioning Into Buses
Grand Ballroom 117
This is the place to learn why it is time to be in the bus business. You may already be involved in booking buses, but now you will control your own destiny by owning buses and offering one-stop shopping to your clients. You’ll undoubtedly need to install a special phone for DMCs as, once the word on your new capabilities gets out, you will become the “go to” company in your area. Groups will flock to you, too, and you will pick up farm-ins from other companies who want a bus “chauffeur,” not a driver. This class also will include all-important insurance and DOT regulation information. Get yourself to it!
Presenters: Gary Buffo, Pure Luxury Transportation; Sander Kaplan, A Candies Coachworks; Charlie Murray, Total Luxury; H.A. Thompson, Rose Chauffeured Transportation; Alan Waxler, AWG Charter Services
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9:50am
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11:00am
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Concurrent Workshops, Set 2
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MIDDLE MANAGEMENT: 10 Things You Need to Know About Hiring Chauffeurs
Grand Ballroom 121
Unless you are 100% sure that your company’s chauffeur hiring policies and procedures are appropriate, thorough and lawful, you should take a seat at this seminar. This course will outline major operators' recommended best practices and teach you how to ensure optimal chauffeur engagement, training and performance for your company
Presenters: Jeff Greene, Greene Classic Limousines and Scott Woodruff, Majestic Limousine and Coach
HOME-BASED: How to Know if You Are Making Money
Grand Ballroom 115
If your gross revenue is increasing monthly, you must be on the path to success, right? Don’t be so sure! Just because your sales are rising does not mean that you are actually making money. Get yourself in the know by joining this financial management seminar for the small business owner. Topics that will be covered include: budgeting, financing, cost-cutting, depreciation, tax and insurance.
Presenter: Ron Sorci, Aventura Worldwide Transportation
OFFICE-BASED: Wag More, Bark Less: Increasing Employee Productivity
Grand Ballroom 123
Deal with difficult people? Spend most of your day handling personality conflicts among staff and/or clients? Attend this seminar to understand the 14 different ways people express negativity and learn how to deal with each and every one. You’ll walk away with tips from 2011 International LCT Show hit speaker Karen Purves who will wow you with her sound advice to increase company productivity and improve client relations immediately.
Presenter: Karen Purves, innovative impact
BUS BUSINESS: Bus Shopping 101
Grand Ballroom 117
So you’ve decided to add a coach and/or mini-bus to your fleet…or at least you’re thinking about it… What’s your next step? Attending this seminar! Come to this class and you’ll walk away with the top ten “must knows” for bus shopping. Discussion topics will include: new vs. used vehicles, makes and models, size, equipment, depreciation and, most importantly, insight on when it makes financial sense to get into the bus business.
Presenters: Gary Bauer, Bauer's Intelligent Transportation; Brent Bell, Bell Trans; Chuck Covington, People’s Transit; John Ferrari, AFC Transportation
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11:10am
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12:00pm
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Ask the Manufacturers
Grand Ballroom 120
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This panel, an industry first, will include directors from the major vehicle manufacturers who will present their limousine and livery strategies for all to hear. The “Power Panel” will be moderated by Scott Solombrino, president and CEO of Dav El Chauffeured Transportation Network and current member of the NLA Board of Directors and NLA Show Committee Co-Chair. If you are looking for some clarity and direction on “product purchasing,” this is a MUST ATTEND program.
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12:00pm
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5:00pm
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Exhibit Hall Open
Marquee Ballroom
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4:00pm
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5:00pm
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2nd Annual Dollar Beer Blitz in the Exhibit Hall
Marquee Ballroom
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5:00pm
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6:00pm
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Pitch-Fest Callbacks (by invitation only)
Grand Ballroom 104
Sponsored by
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5:00pm
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6:00pm
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Limos.com Road Show
Grand Ballroom 115
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Join us for an exciting, interactive showcase of the latest breakthroughs from Limos.com. Limos.com will make some exciting exclusive announcements and show you how to grow your business online...profitably! Don't miss what is sure to be an educational and lively Q&A session with your peers and the Limos.com team.
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7:00pm
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9:00pm
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LCT Magazine Awards Gala (separate fee required)
Grand Ballroom 120
Sponsored by
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8:00am
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3:00pm
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Registration Open
Grand Pre-Function
Sponsored by
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8:30am
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10:00am
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Coffee Break
Grand Pre-Function
Sponsored by
"The True Definition of Excellence"
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9:00am
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10:00am
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Keynote Presentation: Leading Through Tough Times
Grand Ballroom 120
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 Come hear this international travel industry powerhouse draw upon lessons learned during global airline upheavals to emphasize the importance of conceptualizing and executing business plans that are responsive to a challenging economic environment. Using real world examples from his own career, former American Airlines chairman and CEO Robert Crandall will show you how sound financial management, tough-minded decision making, innovation, entrepreneurial thinking and technological leadership are essential to your business success.
Keynote Speaker: Robert Crandall
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10:00am
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11:00am
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Mid-Morning Refreshment Break in the Exhibit Hall
Marquee Ballroom
Sponsored by
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10:00am
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2:00pm
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Exhibit Hall Open
Marquee Ballroom
(Includes brunch)
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2:10pm
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3:30pm
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Concurrent Workshops, Set 3
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MIDDLE MANAGEMENT: Dale Carnegie Sales Course
Grand Ballroom 121
LCT audiences never can get enough of Dale Carnegie’s John Rodgers so invest your time to attend this seminar and you’re guaranteed a class with take-home value and then some! In this “Sales Training 101” session, this renowned business management coach will provide soup-to-nuts guidance on the optimal sales process including the all-important elements of networking for sales and closing the sale.
Presenter: John Rodgers, Dale Carnegie Training
HOME-BASED: Retail Marketing: Proms, Weddings, Funerals and Nights on the Town
Grand Ballroom 115
What does it take to make your company the preferred chauffeured transportation provider for retail work in your town? Come to this session for pointers galore on how to optimally market your company for proms, weddings, nights on the town and funerals too. If you want everyone to know your name, get yourself to this class.
Presenters: Kristina Bouweiri, Reston Limousine & Travel Service, Inc.; Deena Papagni, A Touch of Class Transportation, Inc.; Matt Silver, Ultimate Class Limousine and Transport
OFFICE-BASED: Selling Globally
Grand Ballroom 123
Identifying, reaching, communicating with and successfully selling professional travel purchasers likely will require you and your staff to perform at a higher and more sophisticated level than you ever have to date. How do you do it? What do you need to know? What are the recommendations? What are the warnings? Delivered by a corporate travel procurement manager, aka the customer, this session will be exactly the tutorial you and your staff need to launch your company’s global sales program.
Presenter: Larry Jacobson, Universal Music Group
BUS BUSINESS: Don't Let Regulations Throw You Under the Bus!
Grand Ballroom 117
Whether you’re thinking about buying a coach or whether you’ve already made your purchase, this class is for you and every chauffeured transportation operator whose fleet includes buses. Attending will ensure you are well briefed both on the latest U.S. Department of Transportation regulations that govern bus operations and the most essential liability, safety and loss control information that you need to know to manage your bus business.
Presenter: Bob Crescenzo, Lancer Insurance
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3:40pm
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5:00pm
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Concurrent Workshops, Set 4
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MIDDLE MANAGEMENT: Train the Trainers
Grand Ballroom 121
This very special class is for livery operators and senior staff members who are responsible for their companies’ chauffeur training. It will be devoted to a discussion of “best practices,” all gleaned from top company chauffeur trainers themselves. If you want to empower your chauffeurs to peak-level performance, this session is the place to be.
Presenters: Robert Alexander, RMA Worldwide Chauffeured Transportation and Bob Beutel, All Star Transportation, Inc.
HOME-BASED: Avoiding the Home-Based Pitfalls
Grand Ballroom 115
You know what running your new livery company from your home makes you? Exactly the same as almost every “success story” in the business! Everyone had to start somewhere and most started in the basement or the garage or the kitchen table. But how do you do it and operate a professional business, ensure minimal disruption to your family – and maintain your sanity? Get a game plan that will work for you by attending this class that will outline “the need to know” about effectively managing a home-based chauffeured transportation company.
Presenters: Sheri Barnes, Avante Limousine and Transportation; Mary Beall, First Class Executive Global; Meryl Kelso, Dash Limousine and Sedan Service
OFFICE-BASED: Email Marketing and Relationship Building Systems
Grand Ballroom 123
Expose! Engage! Enchant! This is the “how to” workshop for attracting and retaining customers through the newest, most cost-effective email marketing techniques that will keep you first with prospects and longtime internal and external clients alike. Attend and you’ll learn how to tap into a gold mine of new business by implementing customer management strategies that capture attention, ensure repeat business and deliver endless referrals. You’ll really distinguish your brand from the competition when you have the information from this session working for you.
Moderator: Kellie McKinley, Seiji Limousine
Panelists: Wayne W. Bustle, eMarketing Innovations Group; Nina Ten, The Card Lady; Steve Raucher, Global Promotion Sourcing
BUS BUSINESS: Marketing Your Bus Business
Grand Ballroom 117
Crucial to marketing your bus business is letting your clients – and the world at-large – know that, with coaches and mini-buses in your fleet, you now can service virtually every passenger ground transportation need. This is a big step up from promoting a traditional chauffeured car company…and it’s all to your advantage. Make this seminar your last stop of the show and you’ll leave brimming with countless ideas on how to differentiate and promote your company like never before and, even more importantly, take your entire business to the next level of development and growth.
Presenters: George Jacobs, Windy City Limousine; Courtney West , Chariots for Hire
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