Full Schedule

Monday, January 25

7:30am

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8:00pm

Registration

Tuesday, January 26

8:00am

-

6:00pm

Registration

Wednesday, January 27

8:00am

-

3:00pm

Registration

Monday, January 25

7:30am

-

8:00pm

Registration

Pre-Show Activities

9:00am

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11:30am

Customer Service Boot Camp

Presented by Jeff Greene, Greene Classic Limousines and Jeff Rose, Attitude New York
This two-part intense training course is intended for operators who REALLY want to make their company’s customer service distinctive and absolutely superb.  Taught by two highly respected operators whose own organizations are top-drawer renown, this class will send you home with the roadmap to get you exactly where you want to go.

Part I:  Truly Distinctive Customer Service:  How to Devise Your Own One-of-Kind Program
Your customers tell you what they want all of the time.  How do you capture what they say and turn it into the service they can come to rely on and you can deliver each and every time?  Attend this session and you’ll find out exactly what it takes to devise the customer service plan that is on target for your clients and your company.

Part II:  Making it Happen!  A Departmental Game Plan for Implementing Customer Service
Starting with the first moment of contact, what must be in place at every “touch point” in your chauffeured transportation operation to ensure the customer service program you have designed is executed for success?  Come to this session and you’ll leave with implementation plans for reservations, dispatch, billing, chauffeur, sales and management operations that are tried, true and work like a charm.

9:00am

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10:15am

NLA International Operators Welcome Reception

Operators who have traveled to the U.S. for the 2010 International LCT Show and U.S. operators alike are invited to attend this informal reception to meet face-to-face.  This is an around-the-world networking opportunity – the perfect opener for the International LCT Show.

10:00am

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11:20am

5th Annual NLA Women Entrepreneurs’ Forum

Presented by: Naomi Glaser, Valera Global; Kristina Bouweiri, Reston Limousine Service; Barbara Chirico, GEM Limousine Service Worldwide and Diane Forgy, Overland Limousine Service
Women business owners, including neophytes, seasoned veterans and everyone in between, are invited to participate in this fifth annual forum designed especially to encourage as many one-on-one introductions as time permits.

11:30am

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12:15pm

First Timers’ Orientation

Are you new to the LCT world? Join us at the First Timers' Orientation where you’ll be introduced to members of the LCT staff, leaders of the National Limousine Association and various notable figures in our industry. We’re going to show you how to make the most of your time at the show!

The first 100 registrants to the First Timers' Orientation will receive a free ticket to the Industry Awards Gala!  You must be a first time attendee to qualify, attendance at the orientation is mandatory to receive your ticket.

Sponsored by

1:15pm

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2:30pm

NLA Membership Meeting

Every International LCT Show attendee is welcome to attend the annual meeting of the National Limousine Association, the voice of the chauffeured transportation industry worldwide.  A very special occasion this year, the program will celebrate the 25th anniversary of the NLA’s founding and include an introduction of the officers and members of the newly elected 2010 NLA Board of Directors.  

Official Start of the International LCT Show

3:00pm

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3:30pm

State of the Industry, Market Trend Report

As one of the most anticipated traditions at the Int’l LCT Show, the State of the Industry brings operators up to date on the latest stats and market figures for the limousine, charter & tour industries.  It just might surprise you, last year this session received a standing ovation. Attendees cited that they left feeling re-energized and hopeful with a renewed passion for their business. You’ll find out what you have to look forward to at this kick-off event.

Sponsored by

3:30pm

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4:30pm

Keynote Presentation by Joe Theismann “Challenge of Change”

Drawing from personal experience, Joe Theismann knows how to deal with the Challenge of Change. On November 18, 1985, he was on top of his game -- a two-time Pro Bowl player and the most productive quarterback in the history of the Washington Redskins. Later that evening, he found himself in a hospital bed with a compound fracture to his leg, shattering both his career and his boyhood dream. At age thirty-five, he was faced with starting over his personal life and professional career. In this stirring presentation, individuals and organizations learn how to tackle change by keeping a positive mental outlook and committing to a vision that guides you to the top.

4:45pm

-

7:30pm

Exhibits Open

9:00pm

-

12:00am

Party “Survivor: Outplay, Outlaugh, Outdance”

Are you always the life of the party, the last one to leave the fun (even well past last-call)? Whether you’re in a heated dance competition or just chillaxin’ amongst the exotic décor, there’s a “survivor” in us all. Join us for an exciting  evening of fun and games where we’ll see just who really is the ultimate “survivor.”

7:30am

-

6:00pm

Registration

8:00am

-

10:00am

Coffee Break

Time to fuel up and get your java on! Start your morning off on the right foot with a cup of coffee or tea. It’s a long day ahead and you’re going to need all the energy you can get.

9:00am

-

10:20am

Workshops, Set I (Choose One)

FINANCIAL (Basic): How to Write a Bulletproof Business Plan (Plus a Budget You Can’t Shoot Holes Through) 

Presented by Tom Miller, Regency Global Transportation
Come to this session especially tailored to operators with less than five years experience and you’ll walk away with the know-how to write a business plan and set a budget that will serve as your very best business tools for strengthening and expanding your enterprise.  If you want to learn from one of the best minds in chauffeured transportation, get yourself to this one!

FINANCIAL (Advanced): Mergers, Acquisitions, Sales: How to Get and Make the Deal You Crave

Presented by William J. Steiren, Allied Business Intermediary International, Inc.
If you have thoughts of buying, merging or selling your company, what you don’t know will hurt you.  Getting and making the deal you crave takes a special savvy – one that you can get the jump on by attending this tutorial.  Topics to be covered are:  conducting due diligence, valuating the business, identifying financing sources, negotiating price, hiring professional help and doing what it takes to survive the process and finally close the deal.

ALL: Yours for the Asking!  An Open Forum with Three LCT Operators of the Year (I)

Moderator: Scott Solombrino, Dav El Chauffeured Transportation Network
Panelists: Neil Goodman, Aventura Worldwide Transportation Service; Deena Papagni, A Touch of Class and Chris Quinn, Corporate Transportation Solutions
You have the questions and they have the answers!  Come to this open forum and hear what three of the best in the business have to say on operations, management, technology, you name it.  “Take home” from this session will be invaluable.  Don’t miss it!

10:30am

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11:50am

Workshops, Set II  Choose One)

SALES & MARKETING (Basic): Sell More!  Lessons from Acclaimed Dale Carnegie Pro John Rodgers
How to Find, and Keep Customers and Make More Money

Presented by John Rodgers, Dale Carnegie Training
John Rodgers has received accolades every time he has spoken to a LCT audience so we have brought him back again to teach the owner-operator-salesperson how to get optimal return.  Included will be segments on how to identify and convert customers that offer the greatest value, how to minimize your time on problem customers, and how to expand sales with your existing customers for the highest possible payback.

SALES & MARKETING (Advanced):  Forget the Box! It's Out-of-the-Box Growth Strategies That Count Now

Presented by Sara Eastwood-McLean, LCT Magazine; Kristina Bouweiri, Reston Limousine Service and Carrie Peele, Blue Diamond Limousines and Sedans
Attend this session to get a step-by-step plan for transforming your premium service-based company to a total transportation provider.  Straight from the publisher of LCT Magazine, you’ll learn what’s involved to reposition and transition your company during this paradigm shift, how to sell to the evolving trends, and how to capture the momentum of the 21st century’s second decade of changing demographics.

ALL: Yours for the Asking!  An Open Forum with Three LCT Operators of the Year (II)

Moderator: George Jacobs, Windy City Limousine
Panelists:  Eric Devlin, Premier Transportation Service of Dallas; Susie Martin, Stardust Cruises Limousine Service and Michael Solomon, USA Transportation
Once again!  You have the questions and they have the answers!  Come to this open forum and hear what three of the best in the business have to say on operations, management, technology, you name it.  “Take home” from this session will be invaluable.  Don’t miss it!

12:00pm

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1:00pm

Lunch

12:00pm

-

5:00pm

Exhibits Open

Bust out that Show Guide and start mapping your tracks! We’ve got the best of the best on the show floor and urge you to make your rounds not once, but twice! Chances are, you’ll get your sales orders filled for the full year!

6:00pm

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6:30pm

Industry Awards First Timers Only Pre-Reception

Relax and get acquainted with our Industry Awards Gala. It can be quite the overwhelming event when you don’t know what it’s all about. We’ll it break down for you and introduce you to some of the nominees.

The first 100 registrants to the First Timers' Orientation will receive a free ticket to the Industry Awards Gala!  You must be a first time attendee to qualify, attendance at the orientation is mandatory to receive your ticket.
 

6:30pm

-

9:30pm

Industry Awards Gala “An Evening with the Stars”

Can you feel the magic? We can! We’ve been preparing this epic night for quite some time now and it’s going to be quite “magical.”  Witness the excitement, fun and glamour of our highly anticipated Industry Awards Gala. Learn from our award recipients and you just may be next year’s winner.
Sponsored by

Wednesday, January 27

7:30am

-

3:00pm

Registration

8:00am

-

10:00am

Coffee Break

9:00am

-

10:00am

Keynote Presentation by Mike Jensen “What Lies Ahead in a Turbulent Economic Era”

Mike Jensen’s speeches are based on 40 years as an Emmy Award-winning economic correspondent and editor.  He traveled the world covering every major business and financial story of our time for The New York Times and then for NBC News.  Jensen shares his thoughts on the latest economic challenges and what is ahead for an embattled Wall Street, average Americans and corporate America.  His message includes a steadfast believe that the U.S. has the resources to recover from the economic downturn due to its hard-working labor force, capital, technology and leadership.  In this engaging presentation the legendary Jensen laces his talk with compelling data and humorous anecdotes from his career in front of NBC cameras.

10:00am

-

2:00pm

Exhibits Open

11:00am

-

1:00pm

US Affiliate Speed Meet

The U.S. Affiliate Speed Meet will be structured just like the international program with one difference: All network hosts will be U.S.-based companies.  For sure, this will be a “worth-the-price-of-admission” experience for every operator who participates.  Don’t miss it!

All registrations for the Affiliate Speed Meet will take place onsite during exhibit hall hours at the Affiliate Speed Meet counter.  Registrations is on a first-come first-served basis. Attendees MUST purchase a Full Show Pass to participate.

Sponsored by

2:10pm

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3:30pm

Workshops, Set III

FINANCIAL (Basic): How to Simultaneously Maximize Profits, Reduce Expenses and Still Deliver Top-Notch Customer Service

Presented by Michael Fogarty, Tristar Worldwide Chauffeur Services and Ron Sorci, Aventura Worldwide Transportation
Maximize profits, reduce expenses and STILL deliver top-notch customer service:  Is that possible?  You bet!  This is not a pipe-dream.  Making all of this happen simultaneously means you will have a thriving business – and one to grow on.  Join onto this seminar and you’ll get the straight talk on exactly how.

FINANCIAL (Advanced): Financial Best Practices:  Benchmarks for Sizing Up Your Operation

Presented by Charles Miraglia, Dav El Chauffeured Transportation Network and Stuart Rothstein, Smart Cars Worldwide
In short, a best practice is a really good idea that, when implemented, proves itself out over and over again.  The panelists at this seminar will outline a wealth of best financial practices, including some they personally recommend and some recommended by CPAs and financiers specifically for the chauffeured transportation industry.  Get yourself to this session to see how your operation stacks up!

ALL:  Emily Post Business Etiquette: Handling Different Situations by Using a Five-Step Problem Solving Process

Presented by Peter Post, The Emily Post Institute
How you choose to act is critical to your business relationships.  Consideration, respect and honesty are the tangibles that work for positive outcomes.  On the contrary, incivility dooms you from the start and has no place in a service business.  Come to this unique session and hear from the man who literally wrote the book on business etiquette!  Focusing on the practicalities of the chauffeured transportation world, Peter Post will describe his recommended five-step process to solve difficult situations, deal with difficult people and manage your own professionalism for your company’s success.

3:40pm

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5:00pm

Workshops, Set IV

Take Them Out to the Ball Game!  How to Attract and Acquire Sports Team Customers

Presented by George Jacobs, Windy City Limousine and Ron Sorci, Aventura Worldwide Transportation
Looking for new business?  Look no further than your town’s professional, amateur and school sports teams!  It’s there for the taking…all you have to do is go get it.  This seminar, presented by two of the smartest and most accomplished businessmen you’ll ever meet, will spell it all out for you:  how to identify the top prospects, how to present yourself and your company in your sales presentations, how to respond to RFPs, and, importantly, how to ensure you get ALL of the organization’s transport business, e.g. teams, umps, managers, fans, family members, press.   You won’t be able to wait to get home to run with the ideas from this one!

How to Grow Your Business Profitability Online

Presented by Doug Anderson, Limos.com
One billion people worldwide are now online…and growing.  How can your business reach this massive, global audience?  Come meet a panel of experts from companies like Citysearch, Yelp, ReachLocal and Marzen Media and learn how to grow your business online – profitably!

Online marketing is not just for "Big Brand" corporations.  The Internet is now the best place for local based businesses to promote themselves to consumers and corporate travelers alike.  Included topics will be how to identify the best places to find customers online, drive traffic to your website, make social media work, and implement optimization of your company’s website.

How to Partner with a Charter Company and Reap the Rewards

Presented by Darren Berg, MTR/Western, Tony Hancuff, Coach America and Jason Kaplan, The Driver Provider
Think people moving!  In order to expand their service line, more and more chauffeured transportation companies are either adding buses to their own fleets and/or hooking up with charter companies to provide “mega” people moving operations for their customers.  The growth opportunities are endless, but you clearly have to know what you’re doing before you hit the “start” button.  Attend this forum and you’ll get the straight scoop.