Customer Service Boot Camp
Monday, January 25 | 9:00am - 11:30am
Presented by Jeff Greene, Greene Classic Limousines and Jeff Rose, Attitude New York
This two-part intense training course is intended for operators who REALLY want to make their company’s customer service distinctive and absolutely superb. Taught by two highly respected operators whose own organizations are top-drawer renown, this class will send you home with the roadmap to get you exactly where you want to go.
Part I: Truly Distinctive Customer Service: How to Devise Your Own One-of-Kind Program
Your customers tell you what they want all of the time. How do you capture what they say and turn it into the service they can come to rely on and you can deliver each and every time? Attend this session and you’ll find out exactly what it takes to devise the customer service plan that is on target for your clients and your company.
Part II: Making it Happen! A Departmental Game Plan for Implementing Customer Service
Starting with the first moment of contact, what must be in place at every “touch point” in your chauffeured transportation operation to ensure the customer service program you have designed is executed for success? Come to this session and you’ll leave with implementation plans for reservations, dispatch, billing, chauffeur, sales and management operations that are tried, true and work like a charm.
FINANCIAL (Basic): How to Write a Bulletproof Business Plan (Plus a Budget You Can’t Shoot Holes Through)
Tuesday, January 26 | 9:00am - 10:20am
Presented by Tom Miller, Regency Global Transportation
Come to this session especially tailored to operators with less than five years experience and you’ll walk away with the know-how to write a business plan and set a budget that will serve as your very best business tools for strengthening and expanding your enterprise. If you want to learn from one of the best minds in chauffeured transportation, get yourself to this one!
FINANCIAL (Advanced): Mergers, Acquisitions, Sales: How to Get and Make the Deal You Crave
Tuesday, January 26 | 9:00am - 10:20am
Presented by William J. Steiren, Allied Business Intermediary International, Inc.
If you have thoughts of buying, merging or selling your company, what you don’t know will hurt you. Getting and making the deal you crave takes a special savvy – one that you can get the jump on by attending this tutorial. Topics to be covered are: conducting due diligence, valuating the business, identifying financing sources, negotiating price, hiring professional help and doing what it takes to survive the process and finally close the deal.
ALL: Yours for the Asking! An Open Forum with Three LCT Operators of the Year (I)
Tuesday, January 26 | 9:00am - 10:20am
Moderator: Scott Solombrino, Dav El Chauffeured Transportation Network
Panelists: Neil Goodman, Aventura Worldwide Transportation Service; Deena Papagni, A Touch of Class and Chris Quinn, Corporate Transportation Solutions
You have the questions and they have the answers! Come to this open forum and hear what three of the best in the business have to say on operations, management, technology, you name it. “Take home” from this session will be invaluable. Don’t miss it!
SALES & MARKETING (Basic): Sell More! Lessons from Acclaimed Dale Carnegie Pro John Rodgers
How to Find, and Keep Customers and Make More Money
Tuesday, January 26 | 10:30am - 11:50am
Presented by John Rodgers, Dale Carnegie Training
John Rodgers has received accolades every time he has spoken to a LCT audience so we have brought him back again to teach the owner-operator-salesperson how to get optimal return. Included will be segments on how to identify and convert customers that offer the greatest value, how to minimize your time on problem customers, and how to expand sales with your existing customers for the highest possible payback.
SALES & MARKETING (Advanced): Forget the Box! It's Out-of-the-Box Growth Strategies That Count Now
Tuesday, January 26 | 10:30am - 11:50am
Presented by Sara Eastwood-McLean, LCT Magazine; Kristina Bouweiri, Reston Limousine Service and Carrie Peele, Blue Diamond Limousines and Sedans
Attend this session to get a step-by-step plan for transforming your premium service-based company to a total transportation provider. Straight from the publisher of LCT Magazine, you’ll learn what’s involved to reposition and transition your company during this paradigm shift, how to sell to the evolving trends, and how to capture the momentum of the 21st century’s second decade of changing demographics.
ALL: Yours for the Asking! An Open Forum with Three LCT Operators of the Year (II)
Tuesday, January 26 | 10:30am - 11:50am
Moderator: George Jacobs, Windy City Limousine
Panelists: Eric Devlin, Premier Transportation Services; Susie Martin, Stardust Cruises Limousine Service and Michael Solomon, USA Transportation
Once again! You have the questions and they have the answers! Come to this open forum and hear what three of the best in the business have to say on operations, management, technology, you name it. “Take home” from this session will be invaluable. Don’t miss it!
FINANCIAL (Basic): How to Simultaneously Maximize Profits, Reduce Expenses and Still Deliver Top-Notch Customer Service
Wednesday, January 27 | 2:10pm - 3:30pm
Presented by Michael Fogarty, Tristar Worldwide Chauffeur Services and Ron Sorci, Aventura Worldwide Transportation
Maximize profits, reduce expenses and STILL deliver top-notch customer service: Is that possible? You bet! This is not a pipe-dream. Making all of this happen simultaneously means you will have a thriving business – and one to grow on. Join onto this seminar and you’ll get the straight talk on exactly how.
FINANCIAL (Advanced): Financial Best Practices: Benchmarks for Sizing Up Your Operation
Wednesday, January 27 | 2:10pm - 3:30pm
Presented by Charles Miraglia, Dav El Chauffeured Transportation Network and Stuart Rothstein, Smart Cars Worldwide
In short, a best practice is a really good idea that, when implemented, proves itself out over and over again. The panelists at this seminar will outline a wealth of best financial practices, including some they personally recommend and some recommended by CPAs and financiers specifically for the chauffeured transportation industry. Get yourself to this session to see how your operation stacks up!
ALL: Emily Post Business Etiquette: Handling Different Situations by Using a Five-Step Problem Solving Process
Wednesday, January 27 | 2:10pm - 3:30pm
Presented by Peter Post, The Emily Post Institute
How you choose to act is critical to your business relationships. Consideration, respect and honesty are the tangibles that work for positive outcomes. On the contrary, incivility dooms you from the start and has no place in a service business. Come to this unique session and hear from the man who literally wrote the book on business etiquette! Focusing on the practicalities of the chauffeured transportation world, Peter Post will describe his recommended five-step process to solve difficult situations, deal with difficult people and manage your own professionalism for your company’s success.
Take Them Out to the Ball Game! How to Attract and Acquire Sports Team Customers
Wednesday, January 27 | 3:40pm - 5:00pm
Presented by George Jacobs, Windy City Limousine and Ron Sorci, Aventura Worldwide Transportation
Looking for new business? Look no further than your town’s professional, amateur and school sports teams! It’s there for the taking…all you have to do is go get it. This seminar, presented by two of the smartest and most accomplished businessmen you’ll ever meet, will spell it all out for you: how to identify the top prospects, how to present yourself and your company in your sales presentations, how to respond to RFPs, and, importantly, how to ensure you get ALL of the organization’s transport business, e.g. teams, umps, managers, fans, family members, press. You won’t be able to wait to get home to run with the ideas from this one!
How to Grow Your Business Profitability Online
Wednesday, January 27 | 3:40pm - 5:00pm
Presented by Doug Anderson, Limos.com
One billion people worldwide are now online…and growing. How can your business reach this massive, global audience? Come meet a panel of experts from companies like Citysearch, Yelp, ReachLocal and Marzen Media and learn how to grow your business online – profitably!
Online marketing is not just for "Big Brand" corporations. The Internet is now the best place for local based businesses to promote themselves to consumers and corporate travelers alike. Included topics will be how to identify the best places to find customers online, drive traffic to your website, make social media work, and implement optimization of your company’s website.
How to Partner with a Charter Company and Reap the Rewards
Wednesday, January 27 | 3:40pm - 5:00pm
Presented by Darren Berg, MTR/Western, Tony Hancuff, Coach America and Jason Kaplan, The Driver Provider
Think people moving! In order to expand their service line, more and more chauffeured transportation companies are either adding buses to their own fleets and/or hooking up with charter companies to provide “mega” people moving operations for their customers. The growth opportunities are endless, but you clearly have to know what you’re doing before you hit the “start” button. Attend this forum and you’ll get the straight scoop.
Sponsors
PREMIER SPONSORS
FEATURE SPONSOR
GENERAL SPONSORS