Tuesday, February 15 | 9:00am - 10:20am

How to Hire Brilliant Talent for Your Company
Of course you want the best-of-the-best to work for your company!  But where and how do you find real super-stars?  Attend this session and you’ll walk away with a check list that includes how to identify personnel most suited to chauffeured transportation, how to prepare for and conduct interviews that are sure to determine culture fit, technical qualifications and customer responsiveness, and how to orchestrate the offer and negotiation processes to secure staff members who will prove top-notch.

Can't-Miss Tips for Growing Your Retail Business
Whether retail work is your total business or just a portion, it will be time well spent to attend this seminar devoted to detailing more than a score of “can’t miss” tips for growing your retail chauffeured transportation business to optimal level.  Much more than weddings, proms, and nights-on-the town, you’ll get one creative idea after another to diversify your services, multiply your runs, increase your revenue and – most importantly – maximize your profitability. 

10 Ways to Get the Most Mileage from Your Insurance Premium Dollars
If you’re looking for ways to get the best bang for your buck, get yourself to this class presented by two experts in the chauffeured transportation insurance profession Tim and Dave Delaney.  You’ll leave with exactly the know-how needed to make your insurance premium dollars buy more for your company plus you’ll get the inside scoop on how to optimally approach and work with your insurance provider. 

Tuesday, February 15 | 10:30am - 11:50am

Sure-To-Succeed Techniques for Developing, Managing and Retaining Talent
While hiring top talent is no small feat, retaining super-stars is the real challenge.  Just what does it take to keep the best-of-the-best, develop them to their potential and manage them throughout their employee life cycle?  This seminar will focus on what GREAT managers do differently and you’ll take home sure-to-succeed techniques that you can adapt and implement in your own company right away.

Save Your Cash! Everything You Need to Know About Barter
Looking for ways to save money?  Come to this presentation on bartering given by an industry expert who will tailor and share his know-how expressly for chauffeured transportation operators.  You’ll learn the many ways available to “purchase” the goods and services you need and want for your company by trading your own services.  Alternatives range from formally aligning with barter companies who can structure the deals for you to getting creative and seeking out your own trades.   

Technology Do's and Don'ts - an Update for 2011
Investing in new technology is an expensive proposition that takes very careful consideration.  What will help your staff perform more efficiently and effectively?  What will help you better serve the customer?  What will pay for itself over time?  Join in for this class if you want to hear about what the latest technologies for chauffeured transportation operations will – and will not – do for your bottom line.

Wednesday, February 16 | 2:10pm - 3:30pm

Around the World in 80 Minutes: A Q & A Session with International Operators
This not-to-be-missed session will offer all attendees the opportunity to ask operators from around the world anything and everything about their livery services, operations, affiliate relationships and marketplaces.  This will be a Q&A format from start to finish.  Come with your questions ready!

Take Charge and Wake Up Your Business!  More Lessons from Dale Carnegie's Accalimed John Rodgers
LCT audiences cannot get enough of Dale Carnegie’s John Rodgers so invest your time to attend this encore seminar and you’re guaranteed a home-run experience!  In this “Wake Up!” session, this renowned business management coach will provide the guidance you crave to recharge your sales and marketing game plan and stimulate new growth for your company.

How to Let Go and Start to Grow -- Delegate, Delegate, Delegate!
Good delegation saves you time, develops your staff members, grooms your successor, acts as a powerful motivator and is key to ensuring your customers are fully served.  Quite simply, it's a management skill that's critical to growing your business.  Come hear this seasoned CEO and chauffeured transportation veteran share the steps to follow for getting your own delegation on point.  

Wednesday, February 16 | 3:40pm - 5:10pm

Don't Miss the Bus!
Should you get into the bus business?  What must you take into account for this decision?  How should you go about it?  And what about coach owners?  What are the deciding factors to expand into traditional chauffeured transportation?  What is the recommended action plan?  This session will address for both sides of the coin and include need-to-know discussion on vehicles, training, customer care standards, driver attitude/appearance, regulations and more.  Importantly, it also will consider ways to attain a full-service face for clients, boost vehicle utilization and create customer loyalty.

Choosing Your Words Carefully - Pointers for Optimizing Communication Skills
Would you like to communicate more effectively on the phone and in emails?  Research shows substituting certain words and phrases for others improves your sales and customer service success.  This presentation will focus on amending your vocabulary to improve telephone sales and etiquette, sending emails that inspire clients, prospects and colleagues to reply to your requests, writing a “cold email” to win new business and turning an email inquiry into a paying client.  You’ll leave this session with numerous recommendations for improving your business relationships, enhancing your marketing efforts and increasing your company’s sales!