Program Descriptions
"I loved meeting everyone that I had been speaking with for years. The meetings were the best! I learned so much from just watching other people speak...I will go back next year, it is definitely on my list of top things to do in 2008."
-Denise M. Casella, Limousines World Wide.com, Mount Vernon, NY
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Monday, March 17
| Pre-Show Activities |
9:00am - 12:00 pm
1:00 pm - 3:00 pm |
Career Tracks (extra fee required)
Chauffeur Training Course
During this comprehensive 5-hour course, these training veterans will lead your chauffeurs through the basics, with an overview of etiquette, defensive driving dos and don'ts, followed by advance-level chauffeur training and how to instruct and lead a chauffeur team.
Speakers:
* Scott Mezger, Executive CHauffeuring School
* Bruce Heinrich, Leader Worldwide Chauffeuring
Frontline Dispatch & Training Course
This 5-hour workshop will provide an overview of best practices in customer service, reservations, and dispatching. It will be the basis for training your frontline personnel to deliver the ultimate in personalized service and guarantee that your clients will become your most loyal advocates.
Speaker:
* Bob Mackasek, Valera Global
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| 9:00 am - 11:45 am |
 Customer Service Boot Camp This intensive class is for every operator who wants to step up customer service in their company. The session will hone in on: 1) skills to identify customer needs, 2) processes for resolving conflict and professionally handling difficult situations and clients, and 3) opportunities to exceed customer expectations and achieve long-term client retention.
Speakers:
* Ron Sorci, Aventura Worldwide Transportation
Sponsored by
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| 9:00 am - 10:15 am |
Women Entrepreneurs' Breakfast
Finessing the Fine Art of Networking This event is one of the best networking opportunities of the year! And this year networking itself is the focus. The panel members – some of the most accomplished and best connected operators in the industry – will share their secrets on how to finesse the fine art of networking for company growth. The third annual Women Entrepreneurs' Breakfast is the platform for the women business owners of the limousine industry to meet, learn from, and empower each other. Limited to 100 seats; advance reservation required.
Moderator:
* Patricial Nelson, NLA
Panelists:
* Diane Forgy, Overland Limousine Service
* Linda Gasper, Regency Global Transportation Group
* Julie Herring, Julie's Limousines & Coachworks Inc.
* Sara McLean, LCT Magazine
* Deena Papagni, A Touch of Class Transportation, Inc.
This event is limited to the first 100 PRE-registrants. Please RSVP at the time of registration
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| 10:30 am - 11:30 am |
Ford's Sustainability Initiatives An overview of Ford Motor Company's commitment to the environment. The presentation includes an overview of available technologies that support the company's sustainability efforts: E85,Flex Fuel, Advanced Diesel Technology, Hybrid Electric (e.g. Mariner Hybrid Livery package), Hybrid E85, Plug-in Hybrids, and Fuel Cells.
Speakers:
* Jim Murray, Ford Motor Co.
* Doug Walczak, Ford Motor Co.
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| 10:30 am - 11:45 am |
Summit: State and International This is a forum for attendees – from wherever they hail in the world – to talk about issues critical to the industry. Intended to spur dialogue, it's an opportunity for all to discover commonalities as well as differences. Limousine association presidents and NLA members located outside North America are encouraged to participate.
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| 11:45am – 1:00pm |
First Timers' Lunch (first timers only)
If this is your first time attending the International LCT Show, then we have a special welcome for you! Join us at the First Timers' Lunch and get to know your new peers in the industry, meet the entire staff of LCT and the leaders in the National Limousine Association. The International LCT Show can be overwhelming, we know. Let us walk you through the entire show program and tell you how to get the most from your LCT experience.
Sponsored by
Open to Full-Show and Full Show Monday Only registrants. Please RSVP at the time of registration. Limited to the first 400 registrants.
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| 1:15 pm – 2:30 pm |
NLA Membership Meeting
Every International LCT Show attendee is welcome to attend the annual meeting of the National Limousine Association, the voice of the chauffeured transportation industry worldwide. The program will review the NLA's accomplishments of the past year and indicate the organization's goals for the coming one. The officers and members of the newly elected 2008 NLA Board of Directors also will be introduced to the audience.
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| Official Start of the International LCT Show |
| 2:40 pm – 4:30 pm |
State of the Industry Video and Keynote Speaker: Vince Poscente
Life in the Fast Lane: Transform Your Workplace Performance!
How can an operator find the inner strength to get motivated when you're in a tough, stressful and very competitive business environment? Learn how to ignite your passion about your life, your business and the choices you make. Vince will share the skills you need to get into a positive space in your life and get energized. His inspiring message will leave you with "take action today" motivation with his signature wit and wisdom.
Sponsored by
Open to Full-Show, Full-Show Monday and Exhibitors Only.
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Tuesday, March 18
| 9:00 am – 10:20 am |
Workshops, Set I
 Finance & Operations Advanced:
How to Grow Your Company Beyond the Ten-Vehicle Stage
Transitioning from 10 vehicles to a substantially larger fleet is entering a whole new world. How do you do it? Come learn from those who already have achieved this goal – and are still moving on up. You'll get sound advice galore on expanding your organization's infrastructure including how to professionalize your operations, what new investments, e.g. personnel, physical plant, technology, to make, and what outside resources, e.g. advertising, PR, to secure.
Moderator:
* Michael Lindsey, Lindsey Limousine
Panelists:
* Kristina Bouwieri, Reston Limousine Service
* Jeff Rose, Attitude New York
* Robert Vaughan, Best Worldwide Chauffeured Transportation
 Finance & Operations Basic:
Spending Money to Make Money: Where Is the Line?
When you're in the early stages of business, keeping a really close eye on expenses is paramount. But how do you make sure you don't cut off your nose to spite your face? When SHOULD you invest in order to get ahead? When will NOT spending work to your detriment? How do you prioritize? All of this can be a slippery slope and that's why the words of wisdom shared by this panel will make all the difference to your operation. Come hear them!
Moderator:
* James Moseley, James Limousine Service
Panelists:
* Bill Faeth, Silver Oak Limousine
* Philip Jagiela, Aries Limousine Service
* Susie Martin, Stardust Cruises Limousine Service
Affiliate Programs: How to Build Your Business Through Affiliate Relationships
Taking on affiliate work can be a scary proposition when you've never done it – even if you've been in business for years. What are the risks to your existing business? How do you make it into a network in the first place? What should you expect once you've captured a spot? What should make you cautious? How can – and should – you build your affiliate work so it's really worth your while? What's the roadmap for all of this? These major network affiliate managers will tell you all about it.
Moderator:
* Jeff Greene, Greene Classic Limousines
Panelists:
* Perry Barin, Music Express
* Domenic Galdo, BostonCoach
* Tami Saccoccio, Commonwealth Worldwide Chauffeured Transportation
These Educational workshops are open to Full-Show and Full-Show Tuesday Only registrants and Exhibitors. Badges will be verified at the door.
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| 10:30 am – 11:50 am |
Workshops, Set II
Human Resources:
How to Comply with HR Issues and Regulations
Your questions on HR and personnel matters (including employee manuals) will be answered – clearly – by this expert in employment. Attorney Manesh Rath counsels and represents businesses facing discrimination charges, wage and hour claims, wrongful termination lawsuits, OSHA citations and most other areas of human resources legal and regulatory issues. He knows what he's talking about – as will you after you attend this class targeted for operators at all business stages.
Speaker:
* Manesh Rath, Keller and Heckman LLP
Emergency Plans: What to Do When the Lights Go Out
When the lights went out for three weeks in Chicago this past summer, the Windy City Limousine team stood at the ready. They immediately went into emergency mode, got their systems back up in a mere three hours and worked in full operation for the next three (dark!) weeks. Everything they did was according to the contingency plan that owner George Jacobs will share with you – as only he can! – in this not-to-be-missed session.
Speaker:
* George Jacobs, Windy City Limousine
Customer Service & Operations Management: Effecting Client-First-Focus for Your Limousine Operation
Come to this session to learn all about the "client centric" model – the foundation upon which these limousine owner-operators built their company. They'll discuss why this model is vital to business viability, how to have a client-first-focus, what team development and training are required, how to develop and maintain the "client relationship" and lots more.
Speaker:
* Christopher Quinn, Corporate Transportation Solutions
These Educational workshops are open to Full-Show and Full-Show Tuesday Only registrants and Exhibitors. Badges will be verified at the door.
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"A fantastic wedding seminar left me with four pages of notes that I've leveraged to enhance my wedding services."
-Eli Darland, Rare Form Limousine, Bellevue, WA
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Wednesday, March 19
| 9:00 am – 10:00 am |
Keynote Speaker: Francine Ward
Going Beyond the Obstacles: The Art of Getting What You Want
Better than most, Francine Ward understands the importance of going beyond the seeming obstacles to get to the goal. She'll talk about overcoming adversity after having battled drug addiction and homelessness, and how she turned her life around by creating a life regimen that anyone can live by. Ward's philosophy is simple, but profound: set a goal for where you want to be, create a plan for making it happen, don't let obstacles get you down, ask for help along the way, and baby step your way to success. Learn how to fuel your self-esteem each day!
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| 2:10 pm – 3:30 pm |
Workshops, Set III
Equipment Marketing: How to Make Money in the Party-Car Market
If your business focus is on the party market, how do you make money all week long – and not just on Saturday night? For answers, come to this session and you'll get them all – tip after tip after tip on advertising, marketing, PR and operations for the NON-corporate chauffeured transportation company.
Speaker:
* Jim Luff, Limosine Scene
Equipment Marketing: How to Sell "Green"
If you're thinking of jumping on the "green" bandwagon, be sure you show up for this class. It will outline everything you've got to put in place – in addition to the vehicles themselves – to promote and sell "green" chauffeured transportation service profitably.
Moderator:
* Stephen Qua, Company Car & Limousine
Panelists:
* Y Fray, ECOLIMO
* Craig McCutcheon, Rosedale Livery Limited
* Justin Raymond, Green Ride Global
Operations for Operators: Insurance "Need to Know" for Limousine Operators
What should limousine operators be prepared for when they seek insurance coverage? What is the insurance "need-to-know" for new limousine operators? What are the most common mistakes limousine operators – whatever their company's size and years in business – make insurance-wise? How can limousine operators limit their liability and protect their companies? You'll get the answers to these questions – and lots more – from this very insurance-savvy panel of professionals.
Moderator:
* Martin Romjue, LCT Magazine
Panelists:
* Richard Kane, International Limousine Service
* Tim Delaney, Lancer Insurance Company
* Ray Gooley, Management Agency Group
* Curt Andrews, DriveCam
* Dawson Rutter, Commonwealth Worldwide Chauffeured Transportation
Marketing and Branding Tactics for Limousine Operators
Learn how to use the latest marketing tools to increase sales while targeting specific clientele. Receive high-impact "Call to Action" examples and specific strategies for acquiring corporate clients, wedding business and more.
Speakers:
* Arthur Messina, Create-A-Card
* Michael Ellwanger, Create-A-Card
These Educational workshops are open to Full-Show and Full-Show Wednesday Only registrants and Exhibitors. Badges will be verified at the door.
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| 3:40 pm – 5:00 pm |
Workshops, Set IV
Life Balance and Healthy Living:
Success Starts with Taking Care of Your Stress!
Everyone is busy. Very few of us are immune from the stresses of life. But while it's easy to talk about wanting more balance, the truth is, the only way you're going to get it is by doing something different. Join Francine Ward for some easy to apply strategies for dealing with life's little stresses.
Speaker:
* Francine Ward
Family Business Transition - How to Pass the Baton
Very few family-owned companies survive to the second generation of ownership. In order to make it, the founders and the successors have to face – and resolve – an entire set of complex issues unique to enterprise owned and managed by relatives. This panel – composed of business family members – will share how the baton of leadership has been passed (is being passed) in their limousine companies. Whether you imminently are poised to turn over the helm of your company to offspring or your children's taking command is but a years-away potential, you will be better off for hearing these insights.
Moderator:
* Rick Brown, La Costa Limousine
Panelists:
* Neil Goodman, Aventura Worldwide Transportation
* Jon Epstein, Royal Coachman Worldwide
* Brandon Stein, Exclusice Sedan Service
* Ron Stein, Exclusice Sedan Service
* Scott Tinkler, Aventura Worldwide Transportation
Management/Marketing: Bus Business Management
Everything you need to know about owning a bus ~ this is a must attend session. Find out about state and federal regulations, driver training and licensing, safety compliance, bus management and tips on marketing your bus to your clients.
Speaker:
* Jack Burkert, Bus Industry Consultant
Management/Marketing: 10 Tips for Branding Your Company
Valera Global (formerly Computer Car) has just completed more than one full year of company branding and re-branding initiatives. Come to this session to hear this trio of owner-managers tell exactly what the process entailed including what outside help they sought, what internal soul-searching was required, what pitfalls they experienced, and what top ten tips they offer for ensuring a winning outcome.
Moderator:
* Dean De Beer, Tristar Worldwide Chauffeur Services
Panelists:
* Bob Mackasek, Valera Global
* Naomi Glaser, Valera Global
These Educational workshops are open to Full-Show and Full-Show Wednesday Only registrants and Exhibitors. Badges will be verified at the door.
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| Advanced Basic All |
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