JUMP TO
Keynote Presentations & General Sessions
State of the
Industry, Market Trend Report
Monday, January 26 2:40pm -3:30pm
Presented by Scott Solombrino
The official opening of the 2009 International LCT Show will
feature a state of the industry report by Scott Solombrino, one of chauffeured
transportation's brightest, most savvy and most accomplished owner-operators.
His
briefing truly will be a global limousine enterprise environmental scan that is
sure to pinpoint the most daunting challenges facing the livery business right
now and forewarn what's coming next. You cannot afford to miss it!
 |
Scott
Solombrino is the president and CEO of Dav El Chauffeured
Transportation Network, one of the world's largest privately held
luxury chauffeured ground transportation companies. In 1978 he founded
the Massachusetts Limousine Owners Association and six years later
helped start the National Limousine Association. Since then he has
served four consecutive terms as its president and many years
(including the current one) as a member of its board. Solombrino also
is a member of the Board of Directors of the National Business Travel
Association and was named president of the NBTA Allied Leadership
Council in 2005. |
Sponsored by
Being the Best: A
Change Master and Future-Proof Leader
Monday, January 26 3:30pm - 4:30pm
Presented by Denis Waitley
Twenty-one action
steps for the twenty-first century executive ... how to out-think, out-perform and out-last the competition ... how to plant the seeds of greatness in yourself, your associates and
your family.
 |
Dr. Denis Waitley is recognized as a world authority on
high-level achievement and personal excellence. With over 10 million of his
motivational audio tapes sold in 14 languages, he is the most listened-to voice
on personal and professional development. |
The Ultimate Skill –
How to Create Something From Nothing
Wednesday, January
28 9:00am - 10:00am
Presented by Mike Lipkin
In this fascinating program, Michael Lipkin will show you
how to acquire The Ultimate Skill – the capacity to consistently create new
possibilities from everyday realities and yield extraordinary rewards for
yourself and your company. Attend this
session and you will acquire the ability to captivate new clients, WOW your
customers and differentiate yourself from the competition as never before.
 |
Mike Lipkin is Canada's preeminent speaker. Every year he conducts more seminars,
workshops, focus groups, sales meetings, and corporate off-sites than any other
speaker. In 2007, he spoke to over one hundred thousand people in nineteen
countries and delivered 185 programs internationally; almost every working day,
excluding public holidays and travel days, he was talking to an audience
somewhere on the planet. Mike knows meetings. In fact, his life is one long
conversation. |
Pre-Show Activities
Monday, January 26
Customer Service
Bootcamp
9:00am - 11:45am
Presented by Bill
Faeth, Silver Oak Transportation, H.A. Thompson, Rose Chauffeured
Transportation & Michael Lindsey, Lindsey Limousine
Whether you are the person on the front line, or the one
managing the front line, you touch customers. Everyone serving internal or
external customers needs these fundamental skills! Re-energize your staff with the required
skills for excellent customer service. At this half-day program three modules
comprised of essential practices for everyone will provide your staff with
skills and awareness necessary to delight your internal and external customers.
Sponsored by
Summit for U.S. Association Presidents and
Officers
9:00am - 10:15am
Hosted by Richard
Kane, President, National Limousine Association
U.S.
limousine association presidents and officers are encouraged to meet with each
other, NLA leaders and lobbyists in this morning forum to talk about issues
critical to local organizations and the industry-at-large. The agenda will provide time for each
association president to report on his/her group's events.
Unions and Chauffeured Transportation: What You Need to Know
NOW!
10:30am - 11:45am
Presented by Brad Moss, The Burke Group
This session, given by a top labor relations consultant to management, is filled with information you need to know right NOW to keep your company union-free. Among the topics to be discussed are: labor history within the transportation industry, the parameters of the current legal playing field, the cost of unionization, and what it really takes to mount and implement a
proactive employee relations program.
4th Annual
Women Entrepreneurs' Forum
The Balancing Act: How to Run a Limousine Business AND Have a Life to Call Your Own
Monday, January 26 10:30am - 11:45am
Presented by Naomi Glaser, Valera Global, Carolyn Henson, Prestige Limousines,
Kyara Kahakauwila, L.A. Limousines &
Transportation Services & Rosina Rubin,
Attitude New York
Women business owners, including neophytes,
seasoned veterans and everyone in between, are invited to participate in this
fourth annual forum that will focus on "The Balancing Act:How to Run a Limousine Business AND Have a
Life to Call Your Own."While the
panel discussion will kick off the agenda, the majority of the session will be
given over to one-on-one introductions and conversations.Coffee will be served.
Session is limited to
100 attendees. Reservation with NLA
office is required.
NLA Membership
Meeting
1:15pm - 2:30pm
Every International LCT Show attendee is welcome to attend
the annual meeting of the National Limousine Association, the voice of the
chauffeured transportation industry worldwide.
The program will review NLA accomplishments of the past year and
indicate the organization's goals for the coming one. The officers and members of the newly elected
2009 NLA Board of Directors also will be introduced to the audience.
Career Tracks
Chauffeur Training
Monday, January 26 9:00am - 12:00pm & 1:00pm - 3:00pm
(Additional fee required)
Presented by Scott
Mezger, Executive Chauffeuring School and Bruce Heinrich, Leader Worldwide Chauffeuring
During this comprehensive five-hour course, this seasoned
operator and training veteran will lead your chauffeurs through the basics,
with an overview of etiquette, defensive driving dos and don'ts, followed (in
the afternoon session) by advance level training and recommended methods for
instructing and leading a chauffeur team.
Frontline Dispatch Training
Monday, January 26 9:00am - 12:00pm & 1:00pm - 3:00pm
(Additional fee required)
Presented by Bob
Mackasek, Valera
Global
This five-hour workshop, presented by one of the most
knowledgeable professionals in the business, will provide an overview of best
practices in customer service, reservations, and dispatching. The full session will provide the basis for
training your frontline personnel to deliver the ultimate in personalized
service and guaranteeing that your clients will become your most loyal
advocates.
Sessions for All Levels
How to Build a Rock-Solid Management Team for Your Livery Enterprise
Tuesday, January 27 9:00am - 10:20am
Moderated by Jeff Rose, Attitude New York
Presented by Richard Kane, International Limousine Service,
Rick Brown, La Costa Limousine & Bob Beutel, All Star Transportation
In the
early days of business, it's natural to try to do everything yourself. But as success comes your way, you need to
build a senior team to manage critical operations and take your company to the
next level. How do you do it? This threesome of LCT Operator of the Year
finalists has the answers you're looking for. They'll let you know how to
develop talent from within the company, how to cross-train employees, what it
takes to bring in a "big gun" from the outside, and lots more.
Everything You Wanted to Know About Worldwide Livery – and
Now Have the Chance to Ask
Tuesday, January 27 10:30am - 11:50am
Moderated by Scott Solombrino, Dav El Chauffeured
Transportation Network
Presented by Willemar Conjin, Chabe Limousine Service (France),
Dean De Beer, Tristar Worldwide Chauffeur Services (U.K.), Rajesh Loomba, ECO LIMOS (INDIA), (India),
Michael Oldenburg, United Limousines AG (Germany), Henry Yao, Beijinglimo.com (China)
This not-to-be-missed session will afford all attendees the
opportunity to ask operators from around the world anything and everything
about their livery services, operations, affiliate relationships and
marketplaces. This will be a Q&A
format from start to finish. Come with your queries ready!
Wage and Overtime:
What Every Limousine Company Owner Needs to Know in 2009
Wednesday, January 28 2:10pm - 3:30pm
Presented by Manesh Rath, Keller & Heckman LLP
Attorney Manesh Rath will update you on the most critical
developments in the past year in employment law and how those changes will
impact you. He will also cover how to
stay in compliance while managing hourly employees to maximize time and reduce
overtime costs.
Live Above the Line – Lipkin's Ten Laws for Sales and
Service Preeminence
Wednesday, January 28 3:40pm - 5:00pm
Presented by Michael Lipkin
In today's brutal marketplace, sales and service excellence
won't cut it. Excellence merely gives
you the right to be in the game. To be
the winner, you have to become the "preeminent" performer. Join on to this special encore session by
this morning's keynoter and discover the ten laws that determine sales and
service preeminence. Then bring them
home and enforce them in your own company!
The New Limos.com Road Show!
Tuesday, January 27 4:00pm - 5:00pm
Turn the internet into your most profitable revenue growth
opportunity. Join Limos.com and its members operators to discuss the world's
leading online sales and marketing engine for the limo industry. See the
all-new Limos.com and services that promote your premium services to affluent
customers. Current and prospective affiliate partners
welcome.
Benefits:
* Learn how to maximize your online sales
strategy
* Network with current Limos.com members
* Exchange internet
marketing advice with experts and your colleagues
* Review the latest
consumer internet trends
Basic Level Sessions
Business Planning and Financial Management: Practical Know-How for Getting – and Keeping
– Your Company on the Right Course
Tuesday, January 27 9:00am - 10:20am
Presented by Ron Sorci, Aventura Worldwide Transportation
Come to this session especially tailored to operators with
less than five years experience and you'll walk away with countless practical
tips you can implement immediately in your own livery operation. Topics will include managing cash flow, buy
vs. lease, budgeting, etc. If you want to learn from one of the sharpest
financial minds in the limousine business, get yourself to this one!
Fundamentals of Sales as a Sole Proprietor
Tuesday, January 27 10:30am - 11:50am
Presented by John Rodgers, Dale Carnegie Systems
John Rodgers has received accolades every time he has spoken
to an LCT audience so we have brought him back after a two-year hiatus to teach
the fundamentals to operators who must rely on their own devices to sell their
company's livery services. Attend this session and you will walk away knowing: 1)
what to do and where to do it; 2) how to communicate the benefit of your service;
and 3) why letting your customers know how your service will meet their needs
will turn into real business results.
Pay Now or Pay Later: How to Lower Your Insurance Costs
Wednesday, January 28 2:10pm - 3:30pm
Presented by Ray Gooley, Managing Agency Group, Michelle
Silvestro, National Interstate Insurance Company & Gary Buffo, Pure Luxury
Limousine Service
This trio of two insurance experts and one savvy limousine
operator will share their expertise and hard-earned experience to tell you how
to cut insurance costs for your company. You'll come away from this seminar
with exactly the know-how you need to shop and negotiate rates. You'll also
understand why choosing a veteran commercial auto market insurance carrier is
so important, why saving your premium to pay big claims is recommended, and why
getting to know your underwriter can make all the difference.
Making That "Must-Have" Technology Pay for Itself Over and
Over Again
Wednesday, January 28 3:40pm - 5:00pm
Presented by Bill Alford, VIP Limousine, Gary Bauer, Bauer's Intelligent Transportation, Tom Miller, Regency Global Transportation Group &
Jim Moseley, TripTracker
If you're new to chauffeured transportation, this is a "must
attend" session for you. Learn from this panel of seasoned veterans where
to invest your money to improve your business technologically so that it
actually saves you money and really makes a positive hit on your bottom line–and
where to hold off no matter how bright and shiny the latest techno-gadget may
be. This is wisdom for the taking. Come get it!
Advanced Level Sessions
Open Book Management: Why and How to Share Financials with
Employees to Make Your Company More Profitable
Tuesday, January 27 9:00am - 10:20am
Presented by Ty Bobit, CEO of Bobit Business Media
Open book management advocates giving employees all relevant
financial information about the company so they can make better decisions as
workers. The practice is alive and well at Bobit Business Media, publishers of
LCT Magazine and CEO Ty Bobit himself will tell you exactly why – and how – it works
in this seminar session. Inclusive with discussions on communicating financial
information to employees, assigning employees with responsibility for the
numbers under their control, and giving employees a financial stake in how the
company performs.
Sales and Growth Strategies for Tough Times – Like Right
Now!
Tuesday, January 27 10:30am - 11:50am
Presented by Daniel Collett, Spencer
Shenk Capers & Associates
What are
the most effective sales strategies for tough financial times such as we're
experiencing right now? How do you
transform the strategies into can-do sales plans? How do you train your sales force to go into
action? How do you increase sales
closings when you're being challenged from all sides? Come to this session and you'll take home the
answers.
What to Do When Your Company Suffers a Catastrophic Loss
Wednesday, January 28 2:10pm - 3:30pm
Presented by Jeff Greene, Greene Classic Limousine,
Paul Berne, Lancer Insurance, Tim Delaney, Lancer Insurance, Gary Lovell, Carlock, Copeland & Stair, LLP, and Anthony Molinaro, Lancer Insurance
Hear first
hand from this seasoned operator and his insurance professionals what to do –
and what not to do – when one of your vehicles is involved in a catastrophic
accident.
Search Engine Marketing:
Five Sure-Fire Ways to Become Your Market's List Topper
Wednesday, January 28 3:40pm - 5:00pm
Presented by Ben Laifsky, LiveDeal.com
Online advertising gets more explosive every day. How can you get your company into the thick
of it and take off like never before?
Come here this professional explain how search engine marketing can help
you achieve direct selling, brand awareness and lead generation as well as
educate consumers about your company exactly the way you want the story to be
told.
